Customer Success Manager - French & Spanish Markets 🇫🇷🇪🇸

Job Description:

Your mission

As a Customer Success Manager, you will be the trusted partner for our French and Spanish-speaking customers.

This is not a support role. You will own a portfolio of customers and help them adopt Spendesk, achieve measurable business outcomes, renew their subscriptions and grow their usage over time.

You will work closely with Account Managers, Product, Marketing and Support to deliver an outstanding customer experience across two strategic markets.

What you'll do

1. Build strong customer relationships
* Manage a portfolio (120 - 150 accounts) of French and Spanish-speaking mid-market customers.
* Build trusted relationships with Finance Managers, CFOs, Finance Directors and key decision-makers.
* Understand each customer's business priorities, challenges and success criteria.
* Advise customers on best practices and help them optimise their use of Spendesk.
* Lead regular account reviews and create success plans aligned with customer objectives.

2. Drive adoption and retention
* Guide customers through onboarding and ensure a smooth transition into long-term adoption.
* Monitor account health, product usage and engagement levels.
* Identify risks early and take proactive action to prevent churn.
* Help customers demonstrate the value and return on investment of Spendesk.
* Support customers through organisational changes, new stakeholders and evolving business needs.

3. Identify growth opportunities
* Identify relevant upsell and cross-sell opportunities based on customer needs and usage.
* Partner closely with Account Managers to develop and convert expansion opportunities.
* Contribute to portfolio growth while maintaining a strong customer-first approach.
* Support renewal discussions by ensuring customers clearly understand the value they receive.

4. Be the voice of the customer
* Share structured and actionable feedback with Product, Marketing and Sales.
* Identify recurring customer needs and potential product improvements.
* Support the launch and adoption of new features across the French and Spanish markets.
* Contribute to customer advocacy initiatives, including testimonials, referrals and case studies.

What we're looking for

Must-have:
* Fluent or native French/Spanish and professional working proficiency in English.
* Previous experience in Customer Success, Account Management, Client Management or another customer-facing role.
* A consultative approach: you proactively advise customers rather than simply reacting to requests.
* Strong ownership and autonomy in managing a customer portfolio.
* Ability to build relationships with senior stakeholders.
* Analytical mindset, with the ability to use customer data to identify risks and opportunities.
* Excellent communication and stakeholder management skills.
* Genuine interest in customer experience, SaaS and building long-term partnerships.

Strong plus:
* Experience in SaaS, fintech, payments, accounting, ERP or financial software.
* Experience working with Finance or Operations teams.
* Experience managing a mid-market portfolio at scale.
* Familiarity with tools such as Salesforce, HubSpot, Gainsight, Planhat, Intercom or similar platforms.

As we are an international team, please submit your application and CV in English.

About Spendesk
Spendesk is the AI-powered spend management and procurement platform that transforms company spending. By simplifying procurement, payment cards, expense management, invoice processing, and accounting automation, Spendesk sets the new standard for spending at work. Its single, intelligent solution makes efficient spending easy for employees and gives finance leaders the full visibility and control they need across all company spend, even in multi-entity structures. Trusted by thousands of companies, Spendesk supports over 200,000 users across brands such as Payfit, Accor, Welcome to the Jungle, Swile, Big Mamma, Malt and Yousign. With offices in the United Kingdom, France, Spain and Germany, Spendesk also puts community at the heart of its mission.

For more information: www.spendesk.com/press

About our people & culture
We believe that people do their best work when they're given the freedom to thrive and grow. That's why liberation is at the core of everything we do. We empower Spendeskers to take ownership of their work, to navigate ambiguity, and seize every opportunity. Spendeskers come from all over the world (35+ countries and counting!) but we have plenty in common: we're bold, ever-curious, committed to kindness, and tackle every challenge with a positive mindset.

About our benefits
Our culture is built on trust, empowerment, and growth - with benefits to match!
* Flexible on-site policy : 4 days per month remote (non-accumulative) and 3 full weeks remote per year (non-consecutive)
* Lunch 60% funded by Spendesk (Swile Card)
* Alan Premium health insurance
* A Gymlib pass to let off steam after a productive day at work
* Access to Moka.care for emotional and mental health wellbeing
* Latest Apple equipment
* Great office snacks to fuel your day
* A positive team to work with daily!
Diversity & Inclusion
At Spendesk, we're committed to fostering an environment where all differences are encouraged, supported and celebrated. We're building our culture for everyone, with everyone. Our goal is to attract and build a diverse, equal and inclusive team, where everyone feels welcome and we truly embrace and encourage people from all backgrounds to apply