Publish an internship
en
View Offer
Work > Jobs > Management > Hungary > Budapest > View Offer 

People Services Global Learning Specialist

Company not shown
Hungary  Budapest, Hungary
Management, English
19
Visits
0
Applicants
Register

Job Description:

People Services Global Learning Specialist

* Location: Budapest - Sanofi Business Operations, Váci Greens
* Remote working: 60% home 40% office
* Job type: Permanent, full-time

About the job

Sanofi Business Operation (SBO) is a global organization, fully integrated, with 5 Service Lines focused on service quality and service delivery with the objective of providing efficient, effective and focused solutions to make life easier for employees, customers and suppliers of Sanofi.

Those 5 Service Lines are

* Purchase to Pay (including Travel & Expense)
* Account to Report
* Customer Invoicing to Cash
* People Services
* Contracting

Global Learning Services within People Services is responsible for managing and supporting Sanofi's e-learning solutions and maintain processes for day-to-day operation. GLS team works closely with learning strategy decision makers and administrators to organize, manage and report global compliance learning for Sanofi employees and its partners.

Learning Support team provides a global support of all e-learning applications for both internal and external Sanofi employees. The Sanofi global user population exists of 100,000+ Users in all Functions and Sites. Learner Support acts as the subject matter expert team who advises employees on their learning journey and troubleshoots issues related to these applications. Closely collaborates with multiple stakeholders and support teams globally in order to provide a clear resolution to incidents.

The purpose of this role is to

* Manage and resolve queries from employees about Sanofi e-learning applications using the procedures provided and articles in the knowledge base
* Conduct in-depth investigations on user cases and articulate the findings in a concise manner
* Work in the case management tool to report each case and progress on the resolution
* Provide customer service to end-users and e-learning admins in writing
* Support the creation and maintenance of knowledge articles based on the process content provided
* Survey user satisfaction of the LMS application and it's user support
* Records and analyses information in order to contribute to service improvement

Main responsibilities

Operation
* Effectively handle incoming tickets from employees regarding e-learning applications
* Effectively operate in all supporting technology applications required of the role
* Analyze and resolve common and rare inquiries using step-by-step instructions and/or subject matter expert knowledge
* Meet the desired incident management KPIs
* Deliver high-quality standard service to internal employees
* Continuously seek out ways to improve user satisfaction
* Demonstrate knowledge of Global Learning Services processes and procedures provided
* Support the incident management process by contributing to knowledge articles based on the content provided in English and Local language
* Identify process improvement opportunities through elimination of redundant activities

Continuous improvement
* Identify process improvement opportunities through elimination of redundant activities
* Participate in process automation initiatives and ensure seamless adoption and transition
* Identify issues, analyse root causes, propose and implement improvement actions
* Update country manual, work instructions and SOPs as new cases and information may arise

About you

Experience
* Bachelor's degree is a requirement
* Customer service experience
* Awareness of data privacy rules (GDPR etc) (advantageous)
* Strong problem solving, deductive and analytical skills (advantageous)

Technical
* Computer literate and familiar with HR / Human Capital Management related tools & systems as e.g., Workday (advantageous)
* Experience in incident management tools
* ServiceNow expertise is an advantage
* Learning Management System experience is preferred
* E-learning application knowledge is an advantage
* Knowledge of Microsoft Office with advance level proficiency in Excel (essential)

Interpersonal
* Ability to interact with internal and external clients in a professional manner (essential)
* Team player, able to work collaboratively transversally and with People Services front line teams with an end-to-end mindset (essential)
* Good communication skills (advantageous)
* Fluent in English and good language skills in one of the following languages is a plus: French/Spanish/German
* Attentive to customer needs and feedback (advantageous)
* Proactive and problem-solving mindset (essential)

When joining our team, you will experience:

* An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team
* An attractive, market-oriented salary and cafeteria benefits
* Flexible home office policy, with a possibility to work up to 60% of time from home / where you can easily schedule your office days
* Work from an "Office of the Year 2020" finalist office
* Collective life and accident insurance
* Yearly medical check-up
* An individual and well-structured introduction and training of new employees and we will dedicate a Buddy for you to better navigate in your first weeks
* Your own career path within Sanofi. Your professional and personal development will be supported purposefully
* Join a great community & special events (Monthly Board Game Nights, Summer Events, Well-Being Lectures & Sport Clubs)

Pursue Progress. Discover Extraordinary.

Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com

Discover our Code of Conduct, that serves as the moral compass that guides us when chasing the miracles of science to improve people's lives. Please ensure to have read this document, before applying.

#Sanofi #WeNeverSettle #SanofiCareers #PursueProgress #DiscoverExtraordinary #joinsanofi #careerswithpurpose #SBSBUDAPEST #LI-EUR

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com

Source: Company website
Posted on: 23 May 2024
Industry: Health Care
Languages: English
Register
114.523 jobs and internships
in 151 countries
Register