Boutique Client Development Manager - Milano Montenapoleone

Job Description:

Position

We are looking for an experienced CDM Manager to join one of our beautiful stores in Milan Montenapoleone.
Your main responsibilities will be to establish a client strategy to elevate the relationships and service with our top clients, build client loyalty to the brand, results oriented and able to work under pressure on tight deadlines

Responsibilities
* Build a strategy and identify opportunities to recruit High Potential clients for our boutique o
* Build up strong internal and external partnerships for marketing and event opportunities
* Work on improving client segmentation, profiling and targeting for any action in order to improve ROI
* Increase client loyalty, with a special focus on local clientele, in all departments in conjunction with Department Managers and the Store manager
* Coordinate, support and manage all client experiences, including trunk shows, in-store events, venues and other animations
* Support, guide and coach Boutique team on driving and embedding a culture of clienteling and developing long term client relationships
* Ownership of all CDM reporting including providing analytical insights and recommendations
* Monitor results and profitability of all actions implemented
* Update and maintain customer data management
* Ensure Dior standards are applied and maintained at all times in the merchandising, client experience and back-office activities
* Be, at all times, a brand ambassador for Dior with all points of contact of the business - be it internally or externally by representing the brand in as many public/store events and activities, to promote Dior image, brand, service and products.

Marketing awareness
* Be fully aware of the communication/global marketing calendar and strategies
* Be fully aware of competitor activity.
* Familiar with both local and overseas market situations and trends.

Profile

Work Experience
Minimum 2 years of relevant experience in a Luxury Brand in a similar position.

Skills Required
* Self-motivated and proactive
* Good leadership and communication skills
* Detail-minded
* Well organized
* Dynamic
* Proficient in English
* Excel & Power Point proficiency