Steward

Job Description:

FINANCIAL RETURNS
*Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook
*Comply with Company Grooming Standards. Maintains exemplary department standards of behaviour and appearance and attitude as expected in an IHG Brand
*Comply with Time and Attendance Policies

PEOPLE
*Liaise with the Kitchen Team to ensure accurate and clean equipment is ready for service.
*Establishes and maintains effective employee and inter-departmental working relationships
*To participate in various hotel activities like sports, staff party events, CSR events, to promote the reputation of the hotel.

GUEST EXPERIENCE
*To work along with the team according to the standard and policy, to bring about the guest experience.
*Actively participate in all training activities.

RESPONSIBLE BUSINESS
*Daily cleaning of all dishes and technical equipment
*Daily cleaning of all kitchen floors, cupboards and machines
*Daily control of required stock of cleaning supplies for stewarding department and kitchen
*Daily emptying the waste, responsible for waste separation according to environmentally standards
*Refilling cupboards with dishes
*Daily control of required dish towels and refilling stock through housekeeping department
*Daily cleaning of all tile areas in kitchen area as well as public areas like lobby or bar and offices
*Weekly cleaning of the delivery area, all storage rooms, hotel surroundings and waste room
*Daily checking all empties
*Responsibility for covering staff and organizing their duties in cooperation with the Guest Service Assistant Food & Beverage or the Guest Service Assistant Restaurant
*Orientation for new trainees or other staff covering duties
*Daily hovering lobby and restaurant area.
*Hovering banqueting rooms after functions or upon request through Guest Service Manager Food & Beverage or Guest Service Assistant Restaurant
*Demonstrating a 'Service' attitude
*Recycle where-ever possible and enforce cost saving measures where appropriate
*Is familiar with Company Health and Safety Policies and ensures operational areas promote and comply with them
*Take responsibility to rectify hazardous situations, reporting major areas of concern to General Manager or delegate
* Is familiar with property safety, first aid and fire and emergency procedures and actively enforces these in area of responsibility
*Ensure security incidents in the operational area are reviewed and corrective measures implemented to prevent recurring incidents
*Comply with the Company's Corporate Code of Conduct
*Is familiar with the company values and model desired behaviours
*Performs tasks as directed by the responsible Guest Service Assistant Food & Beverage in pursuit of the achievement of business goals

Candidate Requirements:

FINANCIAL RETURNS
*Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook
*Comply with Company Grooming Standards. Maintains exemplary department standards of behaviour and appearance and attitude as expected in an IHG Brand
*Comply with Time and Attendance Policies

PEOPLE
*Liaise with the Kitchen Team to ensure accurate and clean equipment is ready for service.
*Establishes and maintains effective employee and inter-departmental working relationships
*To participate in various hotel activities like sports, staff party events, CSR events, to promote the reputation of the hotel.

GUEST EXPERIENCE
*To work along with the team according to the standard and policy, to bring about the guest experience.
*Actively participate in all training activities.

RESPONSIBLE BUSINESS
*Daily cleaning of all dishes and technical equipment
*Daily cleaning of all kitchen floors, cupboards and machines
*Daily control of required stock of cleaning supplies for stewarding department and kitchen
*Daily emptying the waste, responsible for waste separation according to environmentally standards
*Refilling cupboards with dishes
*Daily control of required dish towels and refilling stock through housekeeping department
*Daily cleaning of all tile areas in kitchen area as well as public areas like lobby or bar and offices
*Weekly cleaning of the delivery area, all storage rooms, hotel surroundings and waste room
*Daily checking all empties
*Responsibility for covering staff and organizing their duties in cooperation with the Guest Service Assistant Food & Beverage or the Guest Service Assistant Restaurant
*Orientation for new trainees or other staff covering duties
*Daily hovering lobby and restaurant area.
*Hovering banqueting rooms after functions or upon request through Guest Service Manager Food & Beverage or Guest Service Assistant Restaurant
*Demonstrating a 'Service' attitude
*Recycle where-ever possible and enforce cost saving measures where appropriate
*Is familiar with Company Health and Safety Policies and ensures operational areas promote and comply with them
*Take responsibility to rectify hazardous situations, reporting major areas of concern to General Manager or delegate
* Is familiar with property safety, first aid and fire and emergency procedures and actively enforces these in area of responsibility
*Ensure security incidents in the operational area are reviewed and corrective measures implemented to prevent recurring incidents
*Comply with the Company's Corporate Code of Conduct
*Is familiar with the company values and model desired behaviours
*Performs tasks as directed by the responsible Guest Service Assistant Food & Beverage in pursuit of the achievement of business goals