Finance Consultant X3

Job Description:

We are looking for a Finance Consultant (Sage X3) to join our Customer Services team, supporting Sage partners and customers with expertise in the Sage X3 Developer and Finance domain.

In this role, you will act as a trusted advisor, delivering high-quality solutions tailored to client needs, while providing functional and technical support across Sage X3 financial processes. You will combine consulting, problem-solving, and development capabilities to enhance customer outcomes and ensure an excellent user experience.
Key Responsibilities:

Provide clear, timely communication and effectively route customer queries to the appropriate channels
Manage and prioritise workload to deliver resolutions aligned with customer expectations
Design, configure, and support tailored solutions within the Sage X3 environment
Investigate and resolve functional and technical issues, proactively preventing escalation and managing complaints
Collaborate with internal teams and partners to enhance products, services, and customer outcomes
Build strong customer relationships and gather feedback to drive continuous improvement
Utilise internal systems, tools, and data to manage cases and optimise interactions
Contribute to team targets and continuously improve processes within a European Customer Services environment

Key Requirements:

Proven experience with Sage X3 (functional, technical, or developer level)
Experience in ERP consulting, support, or implementation environments
Background in finance/accounting processes (GL, AP, AR, reporting) within ERP systems
Strong analytical and problem-solving skills
Customer-focused mindset with strong communication and interpersonal skills
Spanish and English language skills

Why Join Sage?

We're committed to helping you grow your career without compromising your well-being. Our benefits are designed to support your life-inside and outside of work:
* Fully funded medical and dental insurance
* Flexible benefits (meals, transport, childcare, training)
* Well-being support, including Calm app, counselling & coaching
* Work from abroad (up to 10 weeks per year)
* Flexible working hours + shorter Fridays and summer days
* 23 days holiday + volunteering + personal development days
* Enhanced parental leave

Health and Safety Responsibilities
* Fostering the safety culture, by leading with your own example.
* Following established safety procedures and reporting potential hazards promptly helps maintain a secure and efficient workplace.
* Participating in safety training sessions and adhering to preventive guidelines and procedures, the objective is minimizing risks and protecting yourself and the rest of your colleagues.

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