Lead Operator

Job Description:

Job Title: Clinic Lead Operator - Neko Health
Hiring manager: Clinic Area Manager
Location: Neko Health, London, United Kingdom.
Hours: Full-time, five days per week, 4 days on management activity this will be in the clinic, 1 day on service provision.
Salary: To be discussed in interviews

Please submit your interest in the job with a brief email detailing your experience and why you would be a good fit to amanda.sissons@nekohealth.com

Key Management Responsibilities:

* Line management of clinic operators
* Performing regular 121s and sit ins with clinic operators
* Recruitment of clinic staff
* Cascading and implementing changes to practice
* Ensuring compliance with Clinical SOPs and protocols
* Monitoring KPIs
* Overseeing incident reporting and risk management
* Reviewing the quality of medical care provided
* Providing feedback to operators on the quality of their medical care
* Monitoring and feeding back on rebooking rate and customer satisfaction
* Manage operator staffing to ensure 100% uptime
* Work closely with the Clinical Site Manager to run the clinic

Key Service Provision Responsibilities:

* Conduct thorough Neko Health scan on members
* Provide world class hospitality care when engaging with members
* Demonstrate precise phlebotomy skills
* Work calmly under pressure when encountering tech issues
* Pay high attention to hygiene and cleanliness
* Ensure inventory stock is maintained at an appropriate level
* Contribute to clinical quality improvement activity
* Collaborate with teams across Neko to develop and improve our technology
* To work flexibility, and to adapt and update your skills as the role requires

Qualifications:

* Nursing of Biomedical Science degree
* Significant experience working independently as a nurse
* Strong understanding of health screening and diagnostic procedures
* Excellent communication and interpersonal skills
* Commitment to evidence-based practice and continuous learning
* Prior team management experience is a plus