Technical Project Coordinator - Store Payments

Job Description:

Job Description

The Store Payments Enablement team is a key part in our Commerce & Payment Area operating within the Product Development & Engineering Center. Our mission is to deliver secure, modular payment solutions that balance cost efficiency with competitive time-to-market delivery. As a global team, we support cards and alternative payment methods across all H&M stores, brands, and markets.
Driven by a passion for payment & checkout technology, we deliver solutions and services that empower our customers and stakeholders.

ABOUT THE ROLE:
As a Technical Project Coordinator/ Technical Engineer, your task will focus on requirement analysis, testing, configuring, and implementing innovative payment technologies for H&M's in-store environments worldwide.
You will collaborate with Payment Service Providers (PSPs), technology vendors, and internal cross-functional teams to integrate next-generation payment systems into H&M's retail ecosystem. The role combines technical expertise with strong coordination and stakeholder management skills, ensuring seamless implementation across markets and systems.
WHAT YOU'LL DO:
* Coordinate and manage technical projects and changes, including process management, system integration, and release coordination.
* Act as a technical advisor in vendor selection, procurement processes, and during escalations with PSPs, POS vendors, and other partners.
* Capture, analyze, and document functional and non-functional requirements together with business experts, retail leads, and regional teams.
* Support the implementation, configuration, and integration of payment solutions with POS systems, PSPs, and internal platforms - both for modernization of legacy systems and adoption of new technologies.
* Plan and execute User Acceptance Testing (UAT); maintain test environments and ensure system reliability, performance, and security.
* Perform root cause analysis and coordinate resolution of payment-related incidents together with vendors and internal teams.
* Ensure compliance with PCI DSS, GDPR, and other regulatory frameworks, maintaining a secure and compliant payment environment.
* Produce and maintain technical documentation, standards, and best practices for architecture, testing, and operations.
* Stay informed on emerging payment technologies, cloud integration patterns, and security practices, contributing to continuous improvement and innovation.
* Collaborate in an Agile environment, driving technical initiatives and supporting cross-functional delivery teams to maximize business value.
WHO YOU ARE:
* Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience.
* Proven experience in technical coordination, project delivery, or system integration within retail, fintech, or payment domains.
* Understanding POS systems, PSP integrations, payment terminals, APIs, and transaction flows.
* Experience with UAT/test coordination, configuration management, and incident resolution.
* Familiarity with security and compliance frameworks such as PCI DSS, GDPR.
* Strong communication and stakeholder management skills, with the ability to translate between technical and business perspectives.
* Analytical mindset with attention to detail, proactive problem-solving, and a passion for technology-driven business improvement

Candidate Requirements:

Qualifications