Stock Controller - Turkey (HER5969)

Job Description:

Key responsibilities
* Stock Management
* Ensure that stock areas are kept safe, clean and tidy at all times.
* Ensure all goods are security tagged, ticketed, handled and stored with due care.
* Take full responsibility for maintaining the stock system (including accurately processing deliveries, returns, transfers, special movements, damaged items, stolen items and loan items). Ensure Store Manager's approval is obtained where required.
* Manage the processing and filing of all documentation relating to your responsibilities.
* Manage the stock control system to ensure that all data is accurate (document details, quantity, cost and selling prices).
* Input, check, validate fragrance, watches, St Louis and Puiforcat order/deliveries.
* Ensure that ticketing is accurate and regularly checked (through deliveries and cycle counts).
* Ensure that the stock position is accurate (through regular cycle count and daily negative stock corrections).
* Conduct regular cycle count with the Department Manager/Supervisor, as scheduled by the Finance department and report findings to the Store Manager/Finance department for validation.
* Support the sales team by providing information on stock searches, repairs and transfers.
* Regularly review, and at the request of the Store Manager, current stock situation to:
- maximise potential sales
- propose stock offers to other stores
- deal with slow moving and/or damaged stock
* Assist Store Manager with PSI and packaging orders, to ensure optimum stock levels
* Communicate all stock (products/packaging) and quality issues with the Store Manager.
* Manage all stock located in your appointed store, store stock, destock merchandise, damaged stock, packaging, PLV, documents and uniforms.
* Assist the finance department in the subsidiary stock related projects upon demand.
2. Reporting
* Ensure timely and accurate completion of any necessary administration, adhering to set procedures and policies as appropriate
* Ensure that Cegid reporting is accurate and reported within the deadline set by Head Office.
* Work closely with the IT Administrator at Head Office to assist in improving the Cegid system and the proscribed store processes for the administration of stock.
* Follow up on negative stock and stock value discrepancy on a daily basis, correcting where possible. Report the findings to Store Management and head office.
3. Customer Service and Communication
* Ensure that all clients requests and after sales service issues are followed up and communicated to the Sales and Service Support in a timely manner, consistent with Hermès standards and values.
* Develop and maintain, good and constant communication with your line manager and/or Store Manager
* Establish and maintain strong relationships within your own store environment and within Hermès as a whole by providing high level support service at all times, including prompt response to requests.
4. Merchandise
* Maintain and develop an in-depth product knowledge of all departments.
* Ensure merchandise is handled with care and consideration.
* Develop knowledge of after sales processes to best support the Sales and Service Leaders and Assistants
* Be pro-active in familiarising yourself with (COMPANY NAME) merchandise and packaging through product training, buying books, Podium catalogues, and Monde d'(COMPANY NAME).
5. Training
* Successfully participate and complete in any training provided.
* Participate in training others, at the request of the Store Manager, on best practise of stock control and till procedures which affect the accuracy of the Cegid sales and stock data
6. Personal Appearance and Conduct
* Arrive in good time each day, to accommodate deliveries as well as spot checks when required
* Adhere at all times to the dress code, grooming and conduct guidelines as specified in the Hermès Staff Handbook.
* Maintain a professional approach and demeanour in keeping with Hermès standards
* Work effectively and efficiently within the team, sharing ideas and contributing to a positive morale
* Respect your team and the customer by being articulate, immaculate, and punctual at all times
* Ensure absolute confidentiality of the Company's commercial activities and internal affairs at all times
Competencies
* Organised, flexible and reliable
* Excellent communication skills
* Good IT Skills: CEGID, Microsoft Office, Windows etc
* Good team player with capacity to work autonomously
* Professional with ability to work efficiently and accurately under pressure
** Job responsibilities and functions are not limited to the above. We as Hermès employees must always ensure that all functions of our position are represented with the highest level of professionalism