Fulfilment & Logistics Projects Manager

Job Description:

We are recruiting for a Fulfilment and Logistics Projects Manager to join our Warehouse Team, based just outside of Heathrow Terminal 4, to join the team on a 12-month fixed term contract.

Role Mission
At Hermès, logistics is an extension of our heritage-every movement reflects the Maison's commitment to timeless craftsmanship and elevated service. This role enhances operational excellence, champions transformative logistics initiatives, and delivers enduring value through innovation, cross-functional collaboration, and sustainable fulfilment practices.

As Fulfilment & Logistics Projects Manager, you will lead strategic projects and continuous improvement across fulfilment services, partner management, and systems integration-ensuring each initiative is executed with precision, discretion, and brand-aligned excellence.

Key Responsibilities

Project Leadership & Development
* Lead logistics projects tailored to Hermès' business needs, including 3PL upgrades, process optimisation, IT integration, and capacity planning.
* Deploy the Milkyway, the Group global supply-chain transformation program, locally (SAP, WMS, and Group procedures), maintaining operational fluidity and brand integrity.
* Work collaboratively with Logistics Coordinators and the Warehouse Operations Manager to implement structured and impactful improvements across logistics operations.

Project Ownership, Budget & Coordination
* Define project scope, creation actionable roadmaps, manage budgets, and align cross-functional teams including IT, business unites and external partners.
* Ensure timely and efficient delivery of initiatives that support strategic growth.

3PL Management & Supplier Relations
* Lead 3PL sourcing and tendering processes, oversee contractual negotiations, and ensure alignment with Hermès' service expectations.
* Manage change requests and coordinate annual reviews with providers to drive continuous improvement.
* Establish and maintain a structured performance monitoring framework for 3PL partners, including regular KPI reviews, service audits, and feedback loops to ensure accountability and alignment with Hermès' standards.

Performance Excellence & Operational Resilience
* Propose and implement logistics enhancements across transport, import/export, and fulfilment.
* Design and monitor KPIs and SLAs focused on lead times, service reliability, and client satisfaction.
* Support strategic planning and logistics service design for retail, e-commerce, and after-sales channels.

Sustainable Fulfilment & Brand Responsibility
* Champion green logistics initiatives and integrate sustainable metrics into local supply chain practices.
* Design and manage reverse logistics flows (returns, special sales, phase-outs) that reflect Hermès' values of longevity and responsibility.
* Monitor and report environmental footprint across supply chain activities.

About you
* Education: Degree in Logistics, Supply Chain, Engineering, or related field
* Experience: Minimum 5 years in logistics/project management, ideally within luxury or high-value goods
* Expertise: Fulfilment operations, warehousing, compliance, and premium distribution
* Skills: Project management, data analysis, budgeting, supplier negotiation, stakeholder alignment
* Systems: SAP, WMS, ERP; Microsoft Excel & PowerPoint
* Attributes: Discreet, meticulous, reliable, proactive, and composed under pressure
* Culture Fit: Embodies Hermès' values of authenticity, craftsmanship, and long-term vision

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