Remote Service Engineer

Job Description:

Job Title
Remote Service Engineer

Job Description

Remote Support Engineer - Cardiology Informatics

Help healthcare providers maintain uninterrupted access to critical cardiology imaging systems by delivering expert technical support for Philips' Intellispace Cardiovascular Software, ensuring system stability, rapid issue resolution, and exceptional customer outcomes.

Your role:
* Provide technical phone support to end-users and administrators of Philips' Intellispace Cardiovascular Software, helping customers resolve system issues and restore operations quickly.
* Troubleshoot application, Windows operating system, hardware, network, and connectivity issues, including diagnosing Transmission Control Protocol/Internet Protocol (TCP/IP) and general networking problems within customer environments.
* Own and drive resolution of critical customer incidents, system downtimes, and escalations while ensuring accurate documentation of troubleshooting activities and corrective actions.
* Collaborate closely with cross-functional support teams and engineering resources, providing timely escalations and ensuring seamless handoffs for high-priority customer issues.
* Follow established support procedures and work instructions while exercising independent judgment to solve complex technical challenges with minimal supervision.

You're the right fit if:
* Experienced providing technical support for healthcare informatics, Radiology, or Cardiology imaging systems in an individual contributor capacity.
* Your skills include troubleshooting Windows operating systems, hardware, TCP/IP networking, remote system connectivity, and technical issue resolution in customer environments. Experience supporting Cardiology or Radiology PACS solutions is required. Experience with Philips IntelliSpace Cardiovasular is highly preferred.
* You have a Bachelor's degree or equivalent combination of education and experience of relevant technical support experience.
* You're a proactive problem solver with strong customer service and documentation skills, capable of working independently, managing critical escalations, and communicating effectively with both technical and non-technical stakeholders.
* Bonus: Experience supporting enterprise healthcare informatics platforms, clinical imaging workflows, or mission-critical healthcare applications where uptime and service level commitments are essential.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
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