Credit Product Manager

Descripción del puesto:

People deserve more from their money. More visibility, more control, more freedom. And since 2015, (COMPANY NAME) has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 40+ million customers get more from their money. And we're not done yet.
As we continue our lightning-fast growth,‌ two things are essential to continuing our success: our people and our culture. We've been officially certified as a Great Place to Work™ in recognition of our outstanding employee experience! So far, we have 8,000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

The credit department at (COMPANY NAME) is anything but ordinary. They design, develop, and launch credit products across the globe 🌏 The team manages our products from day one to the end - developing the back and front-end, the data science infrastructure, and then creating a local setup in each country with scalable risk management and portfolio management solutions. It's a big old job, but our people are a Credit to us all ✨
We need a Credit Product Manager who'll be the go-to person on all things Credit. You'll drive growth, improve funnel conversion and engagement, lower cost of acquisition, and maintain the best quality on all aspects of the product and customer journey 💪
You'll also ensure we deliver the highest quality on product features, support, and service levels. We need a Leader with capital 'L' to own product building and retail credit products, as well as an awesome boss to cooperate - from time to time - with Technical Product Owners and the Engineering team.
We're not asking much, right? 😉

What you'll be doing

* Setting the vision for our product(s), understanding how it connects to (COMPANY NAME)'s goals
* Building credit product with world class customer experiences and understanding the full credit lifecycle of a customer
* Defining, prioritising, and communicating short, mid, and long term goals of the product
* Ensuring high engagement in the UX domain to deliver great customer experiences
* Creating a high conversion funnel and offering acceptance rate
* Lowering the cost of customer acquisition
* Ensuring high customer satisfaction related to understanding and experience within the retail credit products segment
* Establishing reliable and reputable third party partnerships
* Ensuring zero tolerance of any compliance issue or breach of regulatory requirements

What you'll need

* Hands-on experience building products and/or features in retail credit
* Strong experience in new product design and user research
* A passionate approach to customer experience
* UI/UX principle knowledge with deep customer focus by understanding customer behaviour and analysing data and real world experiences
* A broad knowledge of risk management principles
* A technical degree from a top school
* Programming and data analysis skills
* A detail-oriented, structured mentality
* Interpersonal and negotiation skills
* The ability to prioritise features based on customer needs/wants
* A track record for making data-driven decisions whilst also building business intuition around the credit product
* The ability to lead a team and build partnerships with other functions
* The ability to communicate effectively with all stakeholders and take ownership
* A passion for building new processes and challenging the status quo

Building a global financial super app isn't enough. Our Revoluters are a priority, and that's why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We're doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That's why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

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