Sales Operations Specialist  (Fixed term contract)

Descripción del puesto:

Position Summary
Job Description Summary

The Sales Operations team collaborates with all product divisions within Samsung Semiconductor Europe to drive business success
and deliver best-in-class operational excellence to both our internal and external customers.

As a Sales Operations Specialist in our team, you will play a key role in driving customer satisfaction and fueling growth across the EMEA organization. This is an exciting opportunity to thrive and make an impact within a vibrant, diverse, and multicultural environment.
This is a fixed term contract for 2 years

Role and Responsibilities

* Provide internal and external support for our products for a defined customer base
* Enter customer orders in accordance with Sales / HQ directions and company guidelines
* SCM coordination and collaboration with other internal teams to ensure smooth flow of product to the customers
* Arrange deliveries in conjunction with HQ, Warehouses and Logistics Service Providers
* Provide real-time updates to customers regarding delivery status
* Ensure accurate invoicing according to company guidelines and KPI targets
* Monitor account status in conjunction with Credit Control to avoid overdue invoices and maximize company KPI achievement
* Manage samples, recalls and returns for the above-mentioned products as required
* Support other team members during absence and/or as needed, including at month end

Skills and Qualifications

* University degree in the commercial fields, or equivalent commercial education and experience
* 2+ years of relevant experience within a Customer Service / Supply Chain fast-paced B2B environment of a multinational company
* Automotive experience it's a plus
* Availability to work on a fix term contract role - 2 years
* Experience within the Semiconductor/Electronics industry advantageous
* Customer service-oriented approach/mindset
* Fluent in English (additional languages advantageous)
* Strong communication skills
* Excellent numerical and analytical skills with high level of accuracy and attention to detail
* Ability to organize, prioritize and multi-task under minimum supervision
* Proactive team player with ability to work in a multi-cultural environment
* Strong knowledge of MS-Office, especially Excel
* SAP knowledge highly favored

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