TOS Support Analyst

Descripción del puesto:

APM Terminals is looking for a TOS L3 Support Engineer to join our team providing global support for mission-critical Navis N4 and XPS platforms.
You will be part of the global backbone ensuring system stability, incident resolution and continuous improvement of TOS environments across our terminals worldwide.
In addition to providing advanced support, you will play an active role in implementation projects, system upgrades, and TOS-related cybersecurity initiatives, collaborating across global teams to secure, modernize and standardize our critical systems.
Preferred Location: Spain
Key Responsibilities:
* Provide L3 support for Navis N4 and XPS platforms, securing high availability and performance of global terminal operations.
* Investigate, diagnose and resolve complex incidents (application, database, integration, and infrastructure level).
* Perform root cause analysis and deliver permanent fixes, ensuring knowledge is documented and shared.
* Manage incidents, requests, changes, and problems through ServiceNow (SNOW) aligned with ITIL best practices.
* Support system upgrades, patches, and configuration changes in coordination with terminals, vendors, and global teams.
* Contribute to implementation projects, TOS migrations, and cybersecurity initiatives related to terminal platforms.
* Collaborate with L2, local IT, and vendors to ensure proper escalation and resolution of TOS issues.
* Participate in standardization projects and initiatives improving monitoring, observability, and automation.
* Analyze monitoring and performance data to anticipate issues and optimize stability.

What We're Looking For:
Must-Have (Required Qualifications):
* Knowledge of Terminal Operating Systems (TOS NAVIS N4 and XPS) front-end and back-end
* Hands-on knowledge of Navis N4 and XPS, both functional and technical (front-end and back-end).
* Familiarity with system administration basics.
* Strong problem-solving and analytical skills, with ability to quickly triage and isolate issues.
* Excellent communication in English to coordinate with global terminals and vendors.
* Knowledge of ITSM/ITIL processes (Incident, Problem, Change, Request).

Nice-to-Have (Preferred Qualifications):
* Experience in database (Oracle/SQL), log analysis, and troubleshooting distributed applications.
* Experience with Grafana, Prometheus, or other monitoring tools.
* Exposure to integration technologies (Edge/CDH, Debezium, APIs, MQ).
* Skills in scripting / automation (Python, Shell, PowerShell).
* Previous experience in cybersecurity projects or working with cyber controls in operational IT environments.
* Experience in containerized / cloud environments.
* Background in terminal operations and operational workflows.
* Proactive mindset, fast learner, ability to work under pressure.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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