Engineer IT DW&C - Platform Management

Descripción del puesto:

MAKE HISTORY WITH US!

At PMI, we've chosen to do something incredible.
We're totally transforming our business and building our future on smoke-free products with the power to deliver a smoke-free future.
With huge change, comes huge opportunity. So, wherever you join us, you'll enjoy the freedom to dream up and deliver better, brighter solutions and you will have the space to move your career forward in many different areas/directions.

IT at PMI

PMI's journey to a smoke-free future implies a shift from a tobacco manufacturer to a science and technology-based consumer facing organisation.
Such a shift creates an abundance of unique and transformative IT projects to match all levels of skills and ambitions. You'll feel like you're working in a start-up - with the freedom to shape and define the future of digital, but with the support and scope of a vast global business. You'll get a chance to work with cutting-edge technologies (e.g., Cloud, APIs, AI) as well as management practices (e.g., Agile, Design Thinking, Product Management). Our environment is fast-paced and highly collaborative. If you want the freedom to find new ways to connect with consumers, there's no better place to progress your career.
Digital at PMI is dynamic, diverse, and disruptive. Join us and become a part of a top talent team where you can bring new ideas to life in a global function that is a key driver of the success of our business.

Joining Technology & Platform Engineering

The Technology & Platform Engineering (T&PE) is a group of IT experts who are passionate about ushering PMI into a smoke free future through technology. From best-in-class cloud infrastructure to leading-edge software engineering, this diverse multicultural group provides the future-proof technology foundations powering Philip Morris International's digital transformation. Inspired by digital-born companies, we have adopted new ways of working where self-organized teams and empowered individuals are the norm.

What's the purpose of this role?

The Platform Management Engineer role is responsible for ensuring reliable, secure, and automation-driven operations of the Microsoft 365 / Office 365 platform. This position combines platform engineering, operational discipline, and governance-aligned decision-making to support tenant health, license lifecycle management, and controlled administrative operations.

Your day-to-day

Automation-First Platform Operations
* Design, build, and maintain automation to support core O365 tenant operations
* Ensure automated workflows for tenant maintenance, configuration controls, and health monitoring
* Drive consistency and repeatability of operational tasks through engineering rather than manual execution

License Provisioning & Lifecycle Governance
* Operate and optimize license assignment and removal processes across the Microsoft 365 ecosystem
* Implement lifecycle controls that ensure compliance, cost optimization, and operational continuity
* Manage governance-aware exception handling for specific scenarios (e.g., onboarding continuity, operational emergencies)

Controlled Tenant Administration
* Perform privileged admin actions in a justified, documented, and least-privilege manner
* Support engineering activities in non-production tenants, including testing, validation, and automation development
* Maintain clear rationale and records for escalated privileges to ensure full transparency and governance adherence

Engineering-Driven Platform Support
* Troubleshoot platform-level issues and collaborate across teams to identify root causes
* Convert recurring operational issues into engineering fixes (automation, configuration hardening, control improvements)
* Provide guidance to dependent teams on platform capabilities, limitations, and recommended patterns

Stakeholder Alignment & Governance Compliance
* Communicate platform impacts, risks, and constraints clearly to service managers, architects, and product owners
* Ensure operational decisions align with security policies, governance models, and platform roadmaps
* Maintain alignment with strategic platform direction and operational realities

Documentation, Runbook Quality & Control Hygiene
* Create and maintain technical documentation, operational runbooks, and automated workflow descriptions
* Ensure platform operations do not rely on tribal knowledge by maintaining structured documentation
* Capture rationale for privileged actions and exceptions to maintain auditability and governance integrity

What is needed to succeed in this Role?

Proven O365 / M365 Platform Engineering Experience
* Hands-on experience administering Microsoft 365 / Office 365 services in an enterprise environment
* Strong understanding of tenant-level operations beyond end-user support
* Demonstrated ownership of platform reliability, readiness, security, and governance outcomes

Automation and Engineering-First Operations Mindset
* Experience designing and maintaining automation supporting O365 tenant operations and license lifecycle management
* Strong scripting skills (PowerShell required; bonus for Azure Automation, Graph API, GitHub workflows, etc.)
* Ability to translate operations requirements into repeatable, scalable engineering solutions

Identity, Access, and Governance Expertise
* Understanding of enterprise IAM concepts: RBAC, groups, admin roles, conditional access, approval flows, SoD
* Ability to work within strict privilege boundaries while delivering operational outcomes
* Experience operating in environments with rigorous oversight of administrative actions

Operational Troubleshooting & Escalation Discipline
* Ability to diagnose platform issues using evidence-based methods (telemetry, logs, admin portals, automation output)
* Skilled in collaborating with engineering, identity, networking, or security teams to resolve systemic issues
* Clear communicator capable of breaking down technical constraints for business and non-technical stakeholders

Documentation, Control, and Process Hygiene
* Produce high-quality operational documentation, runbooks, and exception logs
* Ensure all privileged or exception workflows are justified, recorded, and compliant with governance standards
* Maintain transparency around the why behind operational decisions

Key things to know before you apply

If you have been in your current job for less than 12 months or if you are on a Performance Improvement Programme, you must get the approval of your current manager before applying for the job.
PMI temporary and permanent employees who are employed and paid directly by PMI are eligible to apply for jobs posted on the Internal Careers Portal. If you are not a PMI employee, you are not eligible to search and apply for internal jobs. You are welcome to search and apply for external jobs at pmi.com/careers.
To find out more about eligibility to apply for internal jobs, please refer to the Open Sourcing Employee Guidebook on the Internal Careers Portal.

* For those applying in Poland, in this position you will earn no less than 14 000 PLN gross monthly