Order Management Analyst

Descripción del puesto:

Job Title
Order Management Analyst

Job Description

Job Responsibilities:
* Reviews and validates sales order data upon receipt, ensuring all information is accurate and complete to maintain high processing standards.
* Adds necessary data and meticulously enters the order into the computer system, facilitating the accurate determination of delivery dates.
* Promptly confirms order details to customers, providing clear communication regarding expected delivery timelines to enhance customer satisfaction.
* Monitors the flow of sales orders closely, tracking progress and intervening as needed to ensure timely processing and address any potential issues.
* Adheres strictly to standard working procedures, ensuring consistency and precision in sales order processing and maintaining operational efficiency.
* Maintains vigilant oversight of sales orders throughout the entire process, from creation to delivery and invoicing, ensuring seamless execution and fulfillment.
* Generates detailed monthly reports on order receipts, offering valuable insights into order volumes, patterns, and trends to support strategic decision-making.
* Supports various requests in accordance with established protocols, including creating approved product return orders, handling credits and debits, and carefully assessing delivery options and schedules to meet customer needs effectively.

Minimum required Education:
High School Diploma, Vocational Education.
Fluent in English

Preferred Skills:
* Supply Chain Management (SCM)
* Enterprise Resource Planning (ERP) Systems
* Order Management Software
* Data Analysis & Interpretation
* Data Management
* Documentation & Reporting
* Customer Relationship Management (CRM) Software
* Order Fulfillment

How we work together
We believe that we are better together than apart.
For our office-based teams, this means working in-person at least 3 days per week in our office in Varginha - MG

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
* Learn more about our business.
* Discover our rich and exciting history.
* Learn more about our purpose.
If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here