Account Manager

Descripción del puesto:

Job Title: Account Manager
City: São Paulo, Brazil

As an Account Manager you will be responsible for developing, implementing, and executing the account strategy and plan in alignment with the overall sales strategy, as well as corporate requirements and guidelines, to ensure the achievement of planned business results and long-term customer relationship objectives.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Your key responsibilities

* Develop, coordinate, and execute specific account strategies and action plans to achieve agreed sales targets and strengthen overall customer relationships, both in the short and long term.
* Define and implement a strategic account plan, translating objectives into financial targets and profitability goals, assuming full accountability for top-line results.
* Contribute to the development of the overall sales plan, providing both strategic direction and tactical execution.
* Monitor and coordinate the execution of account plans, track performance through defined KPIs, and implement corrective actions to ensure target achievement.
* Build and sustain strong multi-level relationships within assigned accounts by engaging directly and positioning key stakeholders appropriately to accelerate business development and overcome barriers.
* Identify long-term business opportunities within the accounts and incorporate them into the account strategy and growth plans.
* Define and lead key projects focused on priority products, processes, and innovation initiatives, establishing clear project management structures (PMP) and accountabilities.
* Monitor and benchmark competitive products, market trends, and business strategies, integrating competitive insights into account and sales plans.
* Lead contract negotiations with assigned accounts and ensure the successful closure of commercial agreements.
* Coordinate technical and after-sales service activities to ensure high levels of customer satisfaction.
* Oversee the complaint management process and ensure timely and effective resolution in alignment with agreed service levels.
* Monitor customer payment behavior and take proactive actions to secure payments within agreed terms.

You Bring

* Bachelor's degree in Dairy Science, Dairy Technology, Food Engineering, or a related business field; equivalent professional experience will also be considered.
* Solid knowledge and experience within the discipline, including in-depth understanding of customers, products, and applications.
* Cross-functional knowledge in relevant disciplines, demonstrating a strong balance between commercial acumen and technical expertise.
* Well-developed managerial and interpersonal skills, with excellent communication and relationship-building capabilities.

We Bring

* A rich history and a promising future of bold scientific innovation and passionate creation with our customers.
* A culture that prioritizes safety and well-being, both physically and mentally.
* The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose.
* A flexible work environment that empowers people to take accountability for their work and own the outcome.
* A firm belief that working together with our customers is the key to achieving great things.
* An eagerness to be one team and learn from each other to bring progress to life and create a better future.

How to apply

Interested in this job? Apply online by submitting your resume through our career portal. Generally, the procedure will be in line with the application process described on the dsm-firmenich careers website. Due to privacy regulations, we can only actively interact with applications through the career portal.

Equal opportunities commitment

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: (here,) there's a place for everyone with us.

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. Our people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

About dsm-firmenich

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world's growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than EUR12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.

www.dsm-firmenich.com