Customer Support Manager

Descripción del puesto:

Job Description:
Purpose of the role: To attend to Airbus' client portfolio, demonstrating a solid knowledge of the aeronautical industry and defense (desirable).

Education: University Degree (or Higher University Education).

Responsibilities:

* Ensure support and profitability targets are met.
* Manage and execute commercial initiatives and contribute to the business targets.
* Maintain the relationship with their customer portfolio, including a program of customer visits and networking (if applicable), and prepare the corresponding report.
* Monitor the support and service performance at individual customer level. Launch and pilot any required action plan.
* Ensure interaction with the Operations Department for the fulfillment of client requirements.
* Support the customer satisfaction measurement process by informing and supporting the activities of the commercial support, maintenance, and Instruction areas and their interactions with customers.
* Participate in the preparation of internal and headquarter reports.
* Actively participate in complying with the procedures of Airbus Chile Quality, Safety, and Environment Management Systems.
* Fulfill our commitments to our internal as well as external clients.
* Maintain a close relationship with the Business Developer Manager associated with their accounts to gather information, maintain the relationship with customers, and share projects.
* Monitoring, contract administration, and close relationship with headquarters.

Requirements

* Advanced English.
* Negotiation skills.
* Experience with contract management.
* Customer relations.
* Aeronautical knowledge.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company:Airbus Helicopters Chile S.p.A.

Employment Type:Permanent
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Experience Level:Professional

Job Family:Customer Account and Service Management

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