Customer success expert

Descripción del puesto:

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we're not just building technology - we're shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world's largest and only full-stack cloud communication platform. But it's not just what we do, it's how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let's build what's next, together.
Purpose of the Role

The Strategic Customer Success Executive (Strategic CSE) is an expert extension of the Customer Success Executive role, created to ensure regional growth is not only sales-led but also success- and value-led.

This role provides direct focus on the region's most critical accounts (2-3 maximum), while amplifying impact across the entire customer base through GTM strategy, enablement, and product alignment. The Strategic CSE bridges the gap between regional leadership and Product, ensuring customer needs and market dynamics are translated into roadmap priorities, unified CXOP platform positioning, and the successful transition to new pricing models.

By combining hands-on client management with strategic regional leadership, the Strategic CSE:

· Ensures sustained customer adoption and advocacy at top accounts.

· Drives the CXOP platform mindset shift across teams and customers.

· Strengthens collaboration between Product and regional leadership for faster alignment and execution.

· Enables AEs, CGEs, CSEs, SEs, and marketing to position and deliver the platform effectively.

· Facilitates cross-regional knowledge sharing to spread best practices.

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Key Responsibilities

1. Strategic Accounts - Manage 2-3 of the region's top clients, driving adoption, long-term value, and advocacy.

2. Regional Strategy - Shape and influence the GTM approach in collaboration with Sales Directors, Squad Leaders, and Customer Success leadership, supporting the transition to CXOP and new pricing models.

3. Product Alignment - Act as the regional voice into Product, ensuring customer feedback and market insights influence roadmap priorities and value proposition design.

4. Enablement & Training - Build capability of AEs, CGEs, CSEs, SEs, and regional marketing teams to position, sell, and deliver CXOP effectively.

5. Strategic Insights - Identify risks, opportunities, and market trends, providing actionable input to Sales Directors, VP Revenue, and Customer Success Chapter Leaders.

6. Cross-Functional Collaboration - Partner with Sales, Product, Marketing, and Squad Leaders to ensure coherent execution.

7. Knowledge Sharing - Collect structured feedback from customers and markets; share best practices across regions, including planned exchanges with other Strategic CSEs.

Why you'll love it here

* Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
* Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
* ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you'll have the opportunity to share in our company's success through stock options.
* Work-life balance and Well-being  - We offer time off when you need it, special leave days for life's big moments, and a flexible hybrid work model tailored to local regulations.
* Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path. 
* Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
* International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide. 

While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. 
Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We're proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity - if you have the passion and skills to thrive, there's a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.