Customer Service Specialist (Cyprus Office)

Descripción del puesto:

Job Purpose
We are looking for a Customer Service Specialist (Cyprus Office) who will join Allianz Cyprus branch of Allianz European Reliance, in Nicosia.
The job holder will be responsible for providing excellent customer service, leading in the highest level of customer satisfaction within the Company's principles and values. They will be member of the local team in Cyprus, working closely with other team members in supporting each other in all functions of the branch.
This role reports to the Cyprus Branch Manager.

What you will do
* Handle customer needs, enquiries and efficiently and effectively, leading to positive customer interaction
* Handle calls and email requests, to support customers and resolve service enquiries
* Implement customer retention activities
* Manager and resolve customer issues and complaints
* Perform administrative duties, where needed

What you bring
* University Degree in Business Administration, Communication or similar discipline
* 2-3 years of experience in customer service roles
* Insurance qualification is considered a plus
* High technical fluency in Greek and English (both written and spoken)
* Proficiency in MS Office, especially in Excel
* Communication and presentation skills
* Analytical and problem-solving skills
* Organizational and project management skills

What We Offer
* Competitive salary and benefits package
* Professional development and education
* Health and wellbeing programs
* Positive learning and growing environment

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Join us. Let's care for tomorrow