Product Support Rep III

Descripción del puesto:

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life
We're a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. Work with us to incentivize better patient care and partner across the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality, affordable healthcare worldwide.

The Patient Care Systems support rep is responsible for phone-based patient outreach, basic patient education as well as technical support for the CRM field team regarding the PCS portfolio: programmers, SmartSync, Carelink Bedside Monitors, Carelink Express and MCL-H app. This will be a flexible role in Bogotá.

Responsibilities may include the following and other duties may be assigned:
* Responds to customer product inquiries, issues or malfunctions via telephone or chat sessions
* Troubleshoots customer concerns, issues raised during training, product use or malfunctioning products, and/or software applications and recommends corrective action
* Interpersonal skills and product knowledge are critical to responding and troubleshooting to customer inquiries
* Document customer information, troubleshooting, and/or recurring product issues to support product quality programs and product development

Required Knowledge and Experience:
* Highschool degree
* Fluent in English
* One year experience in customer service, technical support or product support
* Knowledge using MS Office
* Experience supporting customer-facing situations
* Bachelor's degree and previous experience working with product support is advantageous

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here