Advertising Operations Team Leader

Descripción del puesto:

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About the Role
We are looking for a proactive and highly organized Advertising Operations Team Leader to join our team. This role is a cornerstone of our operational workflow, focusing on the precise execution of the technical and administrative tasks that underpin our global paid media campaigns. Reporting to the Global Advertising Operations Manager, this individual will be a key hands-on contributor responsible for managing support requests, implementing campaign tracking, and maintaining the data integrity of our advertising systems. This is an ideal position for a skilled advertising operations professional looking to make a tangible impact on a global scale.

What your day-to-day will look like:
* Own and manage the AdOps support queue (Workfront), serving as the first point of contact for marketer requests and providing timely resolution for technical and administrative issues.
* Lead complex tracking implementations for multi-market campaign launches, including pixels, floodlight tags, CAPI, and Enhanced Conversions using Google Tag Manager.
* Mentor and guide junior AdOps team members and regional colleagues, providing technical support and operational best practices.
* Manage escalation pathways, acting as the default resolver for high-risk issues before they reach the Manager level.
* Execute financial administration tasks, including PO requisitions, monthly reconciliation support, and expense tracking for campaigns and platform costs.
* Enforce global governance standards by auditing campaign naming conventions, maintaining SharePoint documentation, and coordinating with external agencies and vendors as the operational authority.
* Balance competing priorities across multiple regions and time zones using clear SLAs and intake processes while identifying workflow improvements.
*
Required Qualifications:
* 8+ years of direct hands-on experience in advertising operations or digital marketing operations roles.
* Proven technical expertise with Google Tag Manager and implementing tracking pixels for major ad platforms (Google Ads, LinkedIn, Meta).
* Demonstrated leadership capability, including mentoring team members, managing escalations, and owning stakeholder conversations with a solution-focused approach.
* Experience working across multiple regions, time zones, or markets, with the ability to manage conflicting priorities and enforce global standards.
* Strong organizational skills with exceptional attention to detail and a process-driven mindset.
* Excellent English written and verbal communication skills for providing clear guidance to diverse stakeholders and serving as an operational authority with external partners.
* Proficiency with project management tools (e.g., Workfront) and advanced skills in Microsoft Excel for data analysis and reporting.

Preferred Qualifications:
* Experience deploying and validating advanced tracking solutions such as Conversion API (CAPI) and Enhanced Conversions.
* Familiarity with financial reconciliation processes and enterprise financial systems for campaign expense management.
* Knowledge of vendor and agency onboarding protocols from a systems and process perspective.
* Background in quality assurance methodologies for campaign setup validation and tracking verification.
* Experience with SharePoint or similar platforms for documentation management and knowledge sharing.
* Understanding of global marketing compliance and data governance requirements in paid media.

Location:
On-site -Belen, CRI

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Jones Lang LaSalle ("JLL") está comprometida a trabajar con personas con discapacidades y proporcionarles accesibilidad. Si necesita un ajuste razonable para cualquier parte del proceso de empleo - incluyendo la candidatura en línea y/o el proceso general de selección - puede enviarnos un correo electrónico a HRSCLeaves@jll.com. Este correo electrónico es solo para solicitar un ajuste razonable. Por favor, dirija cualquier otra consulta general de reclutamiento a nuestra página Contáctanos > Quiero trabajar para JLL