Retail Manager Nordics Travel Retail

Descripción del puesto:

Do you wish to join the House of Dreams?

In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world.
You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.
This vision is carried by our six values that you will embody daily as designers of dreams - values that engage and define us:

Create Passionately
Craft together with joy
Excel for ultimate luxury
Lead with audacity
Cultivate Triumphant inclusivity
Commit and act to re-enchant the world.

Design your dreams with Dior.

Your Impact:
As Retail Manager, you have the pivotal mission to embody and uphold the exquisite heritage and brand values of DIOR while driving the commercial success and the development of PCD's Travel Retail Business within your portfolio of doors within a dynamic travel retail environment. Fostering an exceptional client experience, you drive your retail teams towards collective and individual achievements. A true business strategist, you analyze and devise multi-faceted action plans to enable your teams to overachieve their POS objectives - and develop your team members into strong performers and people developers.

You play an essential role as bridge between the field (70% of your time) and HQ stakeholders, encompassing the following key areas:
* Achieving commercial excellence: To strategically manage performance, focusing on sales targets, profitability, and operational efficiency. This involves effective sales analysis, incentive management, and the implementation of proactive strategies to maximize our Sell Out, ranking and market share.
* Inspiring and developing the team: To lead, motivate, and develop a high-performing sales team. This includes fostering a culture of excellence, providing continuous coaching, and empowering team members to reach their full potential, thereby contributing to both individual and collective growth and reward policies.
* Upholding brand image and standards: To meticulously maintain the visual merchandising and operational standards of the POS in strict alignment with Dior's global guidelines.
* Elevating client experience: To cultivate an environment where every client interaction is transformed into a memorable and personalized luxury experience. This includes ensuring impeccable service, perfect product knowledge, and an intuitive understanding of client needs and desires.
* Key opinion leader: Build and maintain strong relationships with key airport authorities, operators, local media, VIP clients, and other influential stakeholders within the travel retail ecosystem to leverage influence and foster positive relationships and outcomes.
* Strategic market insight: To act as a vital link between the POS and European head office management by providing critical market feedback, consumer insights, and competitive analysis.

A Retail Manager is a brand ambassador, a strategic leader, and a curator of the Dior universe, responsible for translating the brand's vision into a tangible, luxurious reality for every client.

Ideally, you would have at minimum 7-10 years of progressive retail management experience, with at least 5 years in a leadership role within the luxury fashion, beauty, or accessories sector. Travel retail experience is highly desirable Bachelor's degree in Business Administration, Marketing, or a related field Demonstrated ability to drive substantial sales growth within a luxury retail environment Be at ease in a multicultural and multilanguage environment Fluency in English is essential proficiency in additional languages relevant to the travel retail location is a significant advantage Flexibility to work varied hours, including evenings, weekends, and holidays, as dictated by the demands of a dynamic travel retail environment Extensive travels in Europe (Norway, Germany, and Northern Europe…) with a minimum of 3 days per week, including frequent field visits. Soft skills that align with our values: Lead with Audacity: Exemplary Leadership & People Management Capacity Stakeholder Management Capacity: Teamwork & Collaboration Communication & Interpersonal skills Excel for Ultimate Luxury: Attention to detail Numeracy/Analytical Commit & Act to re-enchant the world: Adaptability Hard Skills: Solid Microsoft Office skills, with advanced capabilities in Excel. Analytical capabilities and the ability to translate data into actionable business plans Proven attention to detail in visual merchandising and client experience