IT&Data - Product Analyst HCP CRM

Descripción del puesto:

About the job

At Danone, we believe that every time we eat or drink, we vote for the world we want. As a leading food and beverage company, we make healthy, sustainably produced foods and beverages that nourish people's lives. As the largest Certified B Corporation® in the world, we are committed to redefining success in business to ensure that through our brands we create real benefits for people, our communities, and the planet.

In IT & Data, we inspire and empower Danone through the world of tech and data. Behind our brands there is always technology pushing them forward. Danone has broadcasted its willingness to become a Data driven and AI enabled company. That's why we use advanced and innovative IT solutions which are implemented in all Danone units around the world.
We are looking for catalyst for change. We ensure you work with great products and technologies in an international environment, learning from experts and experienced managers.
In this role as IT&Data - Product Analyst HCP CRM, you'll support the design, deployment, and continuous improvement of Global CRM (Customer Relationship Management) and SFA (Sales Force Automation) solutions in the Healthcare/Medical area, ensuring strong data quality, user adoption, and alignment with business needs.
Main responsibilities of this role:
* Support the Product Owner in defining product roadmap items and preparing backlog documentation.
* Gather and consolidate requirements from CBUs and regions; validate them through workshops or interviews.
* Translate business needs into user stories, process flows, and basic functional documentation.
* Help check and validate delivered features using acceptance criteria (UAT preparation and execution).
* Prepare training materials and support the Learning & Development team in delivering training sessions.
* Assist in maintaining platform governance, documentation, and compliance processes.
* Track system performance metrics, adoption rates, and user feedback; highlight improvement opportunities.
* Conduct initial investigations of issues, support troubleshooting efforts, and coordinate resolution with technical teams.
* Support change management actions across regions to build CRM culture and drive consistent adoption.
* Stay updated on market trends and HCP CRM best practices; share insights with the product team.

Education & professional experiences needed:
* 2–3 years’ experience in CRM/SFA, preferably in Life Science/Pharma is a MUST
* Experience with Salesforce.com–based solutions is a plus.
* Basic experience with analytics, BI tools, or data visualization is beneficial.
* Experience working in cross-functional projects or product environments.

Managerial competencies and personal skills needed:
* Strong analytical and problem-solving skills.
* Ability to collaborate and communicate clearly with diverse stakeholders.
* Ability to organize work, manage multiple tasks, and maintain attention to detail." descriptionHeader="

At Danone, we believe that every time we eat or drink, we vote for the world we want. As a leading food and beverage company, we make healthy, sustainably produced foods and beverages that nourish people’s lives. As the largest Certified B Corporation® in the world, we are committed to redefining success in business to ensure that through our brands we create real benefits for people, our communities, and the planet.

In IT & Data, we inspire and empower Danone through the world of tech and data. Behind our brands there is always technology pushing them forward. Danone has broadcasted its willingness to become a Data driven and AI enabled company. That's why we use advanced and innovative IT solutions which are implemented in all Danone units around the world.
We are looking for catalyst for change. We ensure you work with great products and technologies in an international environment, learning from experts and experienced managers.
In this role as IT&Data - Product Analyst HCP CRM, you’ll support the design, deployment, and continuous improvement of Global CRM (Customer Relationship Management) and SFA (Sales Force Automation) solutions in the Healthcare/Medical area, ensuring strong data quality, user adoption, and alignment with business needs.
Main responsibilities of this role:
* Support the Product Owner in defining product roadmap items and preparing backlog documentation.
* Gather and consolidate requirements from CBUs and regions; validate them through workshops or interviews.
* Translate business needs into user stories, process flows, and basic functional documentation.
* Help check and validate delivered features using acceptance criteria (UAT preparation and execution).
* Prepare training materials and support the Learning & Development team in delivering training sessions.
* Assist in maintaining platform governance, documentation, and compliance processes.
* Track system performance metrics, adoption rates, and user feedback; highlight improvement opportunities.
* Conduct initial investigations of issues, support troubleshooting efforts, and coordinate resolution with technical teams.
* Support change management actions across regions to build CRM culture and drive consistent adoption.
* Stay updated on market trends and HCP CRM best practices; share insights with the product team." workFromHome="On-site