Loyalty Specialist

Descripción del puesto:

Company description Publicis Groupe, the world's second largest communications group, is a solutions platform that is present in more than 100 countries and has more than 98,000 employees. With a unique work philosophy, The Power of One puts clients at the center by promoting the growth of their business through creative agencies (Publicis, Leo Burnett, Publicis Health, Wysiwyg, Nurun and Digitas), media (Zenith, Starcom, Spark and Performics), and areas of transversal knowledge. Publicis Groupe links Creativity, Technology and Data offering a value proposition that effectively connects brand and consumer. Overview To serve as the operational lead of the Loyalty program, ensuring the correct setup, execution, and monitoring of campaigns, content, and mechanics across App and Web, guaranteeing quality, compliance, and consistency in the customer experience. Responsibilities Act as the operational Loyalty Program Owner, ensuring full control and comprehensive program oversight. Manage the upload, update, and removal of prizes within the Loyalty platform, ensuring proper configuration and consistency. Configure and manage internal sweepstakes (mechanics, dates, terms, and eligibility criteria). Coordinate and contact winners, managing communication and process closure. Prepare required documentation for contests and sweepstakes, ensuring regulatory compliance. Write clear, engaging, and brand-aligned descriptions for prizes and program mechanics. Manage campaigns and content across App and Web (landing pages, banners, offers, push notifications), ensuring correct implementation and alignment with the activation calendar in coordination with Design and Production teams. Validate the operational feasibility of new activations within the Loyalty environment and ensure proper platform implementation. Coordinate with CRM, Legal, Technology, and Creative teams to ensure smooth and consistent execution. Identify opportunities for operational improvements and efficiencies within the program. Qualifications 2-4 years in operational roles within CRM, Loyalty, promotions, digital marketing, or digital content management or Bachelor's degree in Marketing, Business Administration, Communications, or a related field. Loyalty or CRM platform management Promotion and contest administration App and Web content management User-focused copywriting Loyalty platforms CRM / Marketing Automation tools; App/Web CMS; Microsoft Office Project management tools (Jira, Asana, Monday) High level of english to be evaluated by Talent Acquisition Team. Catalan would be nice to have. Additional information Why join us? Because we offer reasons such as: 🌟 Flexible Benefits (Coverflex): Enjoy more than just work with flexible compensation including meal vouchers, health insurance, transportation, and more. 🚀 Growth Opportunities: You can advance in your career not only through the experience of working with major clients but also by accessing local and global training programs specialized according to your role, covering both technical and soft skills. 📚 Free Online Training: You can access unlimited courses from LinkedIn Learning and Udemy Catalogs through our artificial intelligence platform "Marcel". 🥇 Partner Certifications: You'll have the opportunity to obtain certifications from industry giants such as Meta, Google, or Amazon. 🌍 Work from anywhere: Telecommute up to 6 weeks from over 100 countries with our #WorkYourWorld program. 🎉 Attractive holidays package including your birthday & Advertising Day off plus some additional days off. Rest is also important! ✨ Work-Life Balance: Enjoy a hybrid model with up to two days working from home and intensive summer hours. Full remote in Easter, Christmas & 3 weeks in Summer. Flexible work start schedule. 🧘🏻‍♂️ Well-being: We prioritize the well-being of our staff and organize various health initiatives such as daily meditation or yoga among others. Employee benefits are an integral part of the company's annual compensation package. These benefits are subject to the company's current policies and guidelines and may be modified, updated, or adjusted at the company's discretion to reflect organizational needs, regulatory requirements, or business conditions. We are certified as a Great Place to Work, your happiness and providing you with an outstanding experience means a lot to us, let's enjoy! Here at Publicis Groupe, we are committed to building a culturally diverse workforce and therefore strongly encourage applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from all individuals, regardless of their background: we do not discriminate on the basis of race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, marital status, or any individual´s status in any group or class protected by law. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you. All employees are committed to complying with obligations regarding Information Security and Technologies, obligations related to the use of Artificial Intelligence, obligations stemming from the Quality and Environmental Management System, as well as obligations derived from the Integrity Management System, Corruption Prevention, and the Anti-Bribery and Anti-Corruption Policy. Furthermore, all employees are required to complete mandatory training courses, declarations, and compliance commitments in these areas

Requerimientos del candidato/a:

2-4 years in operational roles within CRM, Loyalty, promotions, digital marketing, or digital content management or Bachelor's degree in Marketing, Business Administration, Communications, or a related field. Loyalty or CRM platform management Promotion and contest administration App and Web content management User-focused copywriting Loyalty platforms CRM / Marketing Automation tools; App/Web CMS; Microsoft Office Project management tools (Jira, Asana, Monday) High level of english to be evaluated by Talent Acquisition Team. Catalan would be nice to have