Concierge

Descripción del puesto:

At Grand Hyatt Barcelona, one of the city's newest luxury landmarks, we are looking for an attentive, service-driven, and highly knowledgeable Concierge to join our Guest Services team. If you are passionate about personalized service, creating memorable moments, and representing the essence of luxury hospitality, this is your opportunity to be part of an international and dynamic environment.

About the Role

As a Concierge, you will be an essential ambassador of the guest experience, delivering tailored recommendations, expert guidance, and warm hospitality. From arrival to departure, you will anticipate guest needs, coordinate services across the hotel and the city, and ensure every stay is seamless, exceptional, and unforgettable.

Main Responsibilities

Guest Service & Personalized Experience

* Welcome guests warmly and professionally, offering personalized recommendations and fulfilling requests with care and efficiency.
* Arrange dining reservations, spa appointments, entertainment bookings, and unique guest requests such as floral arrangements or gift deliveries.
* Provide detailed, curated information about local attractions, cultural events, exclusive experiences, and Barcelona's hidden gems.
* Maintain and update guest profiles to deliver highly personalized and anticipatory service.
* Support the Concierge team in coordinating daily guest services and ensuring smooth guest flow.

Coordination & Operational Excellence

* Collaborate closely with Front Office, Housekeeping, Food & Beverage, and other departments to deliver seamless and integrated service.
* Organize all transportation needs, including airport transfers, chauffeur services, taxis, and city travel guidance.
* Monitor VIP arrivals in partnership with the Guest Experience team, ensuring all preparations are made for a flawless stay.
* Maintain a clean, organized, and fully stocked Concierge desk with up-to-date maps, brochures, and essential guest resources.
* Respond to inquiries and resolve concerns with empathy, professionalism, and prompt follow-up to ensure guest satisfaction.

Hyatt Brand Representation

* Represent the Hyatt brand with pride through professional appearance, warm hospitality, and a proactive service mindset.
* Uphold Hyatt values in every interaction: empathy, integrity, respect, inclusion, experimentation, and wellbeing

Requerimientos del candidato/a:

Qualifications & Requirements

* Previous experience as a Concierge, Guest Services Agent, or similar role in luxury hospitality is highly valued.
* Excellent communication and guest-relation skills with a natural flair for service.
* Strong knowledge of Barcelona's gastronomy, culture, entertainment, and local services.
* Proficiency in English and Spanish; additional languages are a strong advantage.
* Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
* Proactive, organized, detail-oriented, and solution-focused mindset.
* Ability to collaborate effectively across departments and contribute to a positive team culture.

Care Connects Us - Do Our Values Speak to You?

At Hyatt, we care for people so they can be their best. Our values - Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing - guide everything we do and bring our purpose to life.
Joining Hyatt means becoming part of a global family that celebrates diversity and empowers you to be your authentic self.

What You'll Love About Us

* Special Hyatt hotel rates for you, your family, and friends from day one.
* Discounts at our restaurants and bars.
* Employee restaurant offering healthy and varied daily menus.
* Free access to a wellbeing platform focused on mental health and personal development.
* Continuous learning opportunities, development programs, and career growth pathways across Hyatt hotels worldwide.

Be Part of Something GRAND

With more than 1,150 hotels in over 70 countries, Hyatt is recognized globally as a Great Place to Work. Our teams are a rich mosaic of cultures, perspectives, and talents.
Join the Grand Hyatt Barcelona team and become YOUR best version