IT Support Specialist level 2

Descripción del puesto:

About us

Symrise is a global supplier of fragrances, flavors, food, nutrition, and cosmetic ingredients. Its clients include manufacturers of perfumes, cosmetics, food and beverages, pharmaceuticals and producers of nutritional supplements and pet food.

Its sales of EUR 4.9 billion in the 2024 fiscal year make Symrise a leading global provider. Headquartered in Holzminden, Germany, the Group is represented by more than 100 locations in Europe, Africa, the Middle East, Asia, the United States and Latin America.

Symrise works with its clients to develop new ideas and market-ready concepts for products that form an integral part of everyday life. Economic success and corporate responsibility are inextricably linked as part of this process.

Symrise - always inspiring more…

Your role

As a System Application Support Specialist II / IT Support Specialist Level II, you will provide local and regional production support for Symrise applications, responding to technical issues that require immediate attention. You'll collaborate closely with Regional, Segment, and Core IT teams to ensure smooth operation, system reliability, and alignment with business needs.
Your responsibilities include maintaining and improving application performance, managing support tickets, assisting with system integrations, and coordinating change management and upgrades. You'll act as the primary point of contact for local and international support coordination, ensuring that all users receive timely, effective assistance. This role also involves documenting procedures, delivering user training, and supporting IT-driven projects such as new implementations and system enhancements.
About you

You are an experienced IT professional with strong analytical and problem-solving skills, capable of resolving complex technical issues and communicating solutions clearly to both technical and non-technical stakeholders. You bring a customer-focused mindset, patience, and strong interpersonal skills to ensure excellent service delivery.
You hold a BTS/Bachelor's degree in Business or IT (or equivalent) and have solid experience supporting enterprise applications, databases, and integrations. You're comfortable working on-site, collaborating with users face-to-face, and maintaining high service quality.
Fluent in French and English, you're detail-oriented, organized, and proactive in improving systems and support processes. Your ability to manage multiple priorities, document solutions, and build strong relationships across teams ensures that Symrise's IT services remain reliable, efficient, and aligned with business goals.
Location

Barcelona, Spain - Home to Symrise's Data & AI Hub
On-site - providing local user support