Delivery Customer Care coordinator

Descripción del puesto:

Job Description:
Take off with Airbus Helicopters!

Airbus Helicopters is looking for a Customer Care Coordinator to join the Delivery Customer Care team based in Marignane, France.

Join us to shape the future of aeronautics and help protect lives during missions accomplished thanks to our helicopters.
The Marignane site, the 3rd largest industrial site in France, near Marseille and Aix-en-Provence, is undergoing a deep transformation to offer a high-tech, inclusive, and environmentally friendly working environment.
You will have a unique professional experience, at the heart of the manufacturing of our helicopters.
To learn more about our site and our activities: Airbus Helicopters - Marignane

Work environment and mission

Located in Marignane, our Delivery Center is the global hub for sending brand-new helicopters to customers and subsidiaries worldwide. Working here means being at the center of an incredible journey with customers from all over the world.
We are a diverse, fast-paced team that thrives on collaboration. Here, Delivery Managers, Technicians, Pilots, Support & Services, Sales, and Production teams work hand-in-hand to create unforgettable customer experiences. If you want to work in a dynamic environment where safety, quality, and a passion for customer satisfaction are at the heart of everything we do, you'll fit right in.
Watch our introductory video to see our unique work environment in action: The art of delivery. 

About the Role

Our Delivery Customer Care team is dedicated to crafting an optimized, world-class customer experience and continuously improving customer satisfaction during all customer-facing activities.

As a Customer Care Coordinator, your mission will be to design, coordinate, and sublimate the customer journey. You will be the orchestrator of a unique delivery experience, ensuring every detail-from digital communication to physical hospitality-reflects Airbus's excellence.

Key Responsibilities

1. Unique Customer Experience & Customer Intelligence
* "Know Your Customer" (KYC): Conduct active research on upcoming customer profiles, create detailed "ID cards", and prepare with internal teams brief releases for stakeholders.
* Tailored Experience: Manage customer profiling, customization, and execution (ordering and preparing personalized touches).
* Feedback Loop: Collect, analyze, and leverage customer feedback to continuously improve the delivery experience.
2. Event Coordination, Branding & Hospitality
* Manage operational touchpoints: Gifts & Customization, Airbus promotional shop, and Visual Branding at the Delivery Center.
* Coordinate the Hospitality Guide and support dedicated setups (including ACH - Airbus Corporate Helicopters policies).
* Liaise with facility management and cross-functional teams: Catering, Cleaning, Welcome Hostesses, Customer room bookings, and common site areas .
3. Modern Communication & Community Animation
* Internal & External Communication: Design, refresh, and animate dynamic communication channels regarding delivery activities, milestones, and projects.
* Creative Content: Propose innovative ways to promote the Delivery Center's successes and updates.
4. Digitalization & Continuous Improvement
* Dashboards & Reporting: Maintain, monitor, and improve activity tracking with clear, modern dashboards.
* IT Tool Optimization: Propose and implement improvements on existing digital and collaborative tools.
* Global Harmonization: Actively contribute to various Delivery improvement initiatives and help harmonize ways of working worldwide.

Your profile:
We are looking for a candidate who is passionate about customer service, highly organized, and expert in modern communication tools.

Technical & Digital Skills:
* Digital native / Advanced user: Mastery of digital work suites (Google Workspace/Workspace Enterprise) and modern collaborative tools (Slack, Teams, etc.).
* Data & Tracking: Ability to build, read, and maintain performance dashboards.
* Communication & Community Tools: creating engaging visual/written communication materials. Experience in animating online communities (intranet, Hubs, social platforms) is a plus.

Soft Skills:
* Customer-Centric Mindset: Deep sensitivity to high-end customer needs and a strong sense of hospitality.
* Adaptability & Problem-Solving: A flexible, conciliatory nature; you remain calm, proactive, and structured when facing unforeseen scenarios or sudden changes.
* Interpersonal Excellence: Outstanding communication and presentation skills, with a high level of emotional intelligence.
* Ethics & Compliance: Awareness of Ethics and Compliance expectations, particularly critical in direct customer-facing environments.

Languages:
* French: Fluent / Negotiation level (written and spoken).
* English: Fluent level (written and spoken).
* Any other language is a plus.

3 Reasons to join us:

Our Values: Six essential values form the core of our company. Defined for employees by employees, our Airbus values shape the DNA of our business, reflecting the unique mix of qualities found in each member of our global family.

Inclusion and diversity: We foster an inclusive and rewarding work environment, where everyone's diversity is valued and respected. An inclusive and diverse workforce is the engine of innovation at Airbus. It makes us unique and contributes to better problem-solving.

Compensation and benefits:
At Airbus, we build the future together and your success is our priority.
Expect a global, competitive, and transparent compensation package (including salaries, bonuses, profit-sharing, participation, and preferred share ownership plan), designed to reward the impact and performance you bring, both individually and collectively.
We invest in your complete well-being: professional development (training, mentoring, international mobility), health coverage, retirement, and a commitment to a supported work-life balance (parental support, flexibility).

And for your daily life, benefits that make a difference:
* A dynamic CSE (Social and Economic Committee) offering many advantages (company restaurant, children's leisure center, associations and sports complex, travel allowances, etc.).
* Transport facilities: Take advantage of our company shuttles or the reimbursement of your annual transport pass.

Our recruitment process:
Apply online.
Analysis of your application by the recruitment department.
Our positions require a security clearance, complete the questionnaire that will be sent to you.
Conduct recruitment interviews: HR interview and technical interview with your future manager
Receive the job offer!

Ready to take off? Give a new dimension to your career by applying online now!
#LI-EM1

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company:Airbus Helicopters SAS

Employment Type:Permanent
-------Classe Emploi (France): Classe E10

Experience Level:Professional

Job Family:Sales, Marketing & Commercial Contracts

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking