Customer Communications Coordinator

Descripción del puesto:

What To Expect
*PLEASE SUBMIT YOUR CV IN ENGLISH*

The Customer Communications team connects Tesla with the right audience through the right message at the right time. We own and optimize direct-to-customer channels, help teams see the bigger picture, and turn quantitative data and qualitative insight into clear, actionable next steps.

As a Customer Communications Coordinator, you will own day-to-day campaign execution across the EMEA region and improve the experience for both internal stakeholders and customers. You will create, localize, and launch communications across email, in-app, and SMS; keep channel operations organized; and partner with cross-functional teams so messaging stays consistent, timely, and high quality.

You will run assigned campaigns with guidance, turn data into practical takeaways, and grow your skills in channel management, analysis, and stakeholder collaboration.

What You'll Do

* Own end-to-end execution of assigned multi-channel campaigns (email, in-app, SMS), from intake and briefing through QA, localization, deployment, and post-launch follow-up
* Support content creation and preparation, including copy updates, localization checks, and pre-send quality control to Tesla brand standards
* Build and maintain campaign calendars, ticket flows, and status trackers so work stays organized, prioritized, and visible to the team
* Pull and analyze campaign performance data; translate metrics into clear takeaways and practical recommendations
* Support segmentation and targeting so the right customers receive the right message at the right time
* Work cross-funactionally to gather inputs, align on priorities, and share updates and insights
* Contribute to dashboards, reports, and presentations, and help identify simple ways to streamline workflows and improve communication quality

What You'll Bring

* Strong written and spoken English; an additional European language (German) is a plus
* 0-2 years of experience in digital communications, marketing, CRM, customer experience, or a related field (internships and relevant project work count)
* Strong written and verbal communication skills, with a clear, customer-first style
* Genuine interest in customer experience, digital channels (email, in-app, SMS), and finding smarter ways to get work done
* Great Teammate - you collaborate well internally or across functional/regional areas to get the best possible outcome
* Comfortable with project management tools (e.g. Jira), or quick to learn how to set up and maintain ticket flows
* Self-starter who thrives in a fast-paced environment, manages multiple priorities without missing a beat, and is not afraid to ask questions, experiment, and propose ideas

What Success Looks Like

* Assigned campaigns launch on time, on brand, and to the right audience
* Trackers and status updates stay accurate so the team and stakeholders always know what's next
* Performance reporting is clear, useful, and used to improve the next campaign
* You grow into more independent ownership over time

, Tesla