Courier Success Specialist

Descripción del puesto:

Ready for a challenge?

Then Just Eat Takeaway.com might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience.
Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

As a Courier Success Specialist, you will join the Courier Success team based in our Amsterdam HQ. Our team operates as a Center of Excellence (CoE) focused on the employed courier journey. We believe that a successful courier community is one that is both highly engaged and high-performing.
In this role, you are the hands-on driver of our people and performance initiatives. You will work to balance the "heart" and the "head" of logistics: bringing our Employee Value Proposition to life while simultaneously driving operational excellence. You will coordinate recognition programs, review performance trends, and act as the bridge between courier feedback and business action. You ensure our courier community feels valued, but also understands what "great performance" looks like.

These are some of the key components to the position:

* Performance Management & Optimization: You will support the rollout and maintenance of performance frameworks across our markets. You will work with the operations teams to ensure key metrics (such as On-Time Pick Up and On-Time Delivery) are tracked effectively and that underperformance is managed through clear, supportive processes.
* Courier Engagement & Recognition: You will work closely with the Courier Communications team to coordinate and execute global engagement and performance campaigns. Your goal is to cultivate a sense of belonging and reward high performance and loyalty across our courier community, ensuring the right message lands at the right time.
* Courier Listening & Insights: You will coordinate our listening programs (such as our courier engagement surveys) and, in collaboration with the Data & Insights team, analyze the results. You will translate these insights into actionable feedback and actively share this with relevant teams-from the Leadership team to Operations and Product-to drive improvements.
* Operational Excellence & Optimization: You will drive continuous improvement across our core courier journeys: Engagement, Performance, Recognition, and Listening. You will identify bottlenecks, refine workflows, and ensure that these frameworks are optimized for both the courier community and the operations teams executing them.
* Data-Driven Decision Making: You will partner with our Data & Insights team to review performance and engagement data. Together, you will look at correlations between engagement scores and operational output to prove the value of our initiatives and identify where to focus next.
* Operations Community Support & Partnership: You will act as a trusted partner and connector for our Operations Communities. You don't just roll out strategies; you facilitate knowledge sharing between markets, gather feedback from the front lines, and ensure our global frameworks are practical tools that help operations teams succeed.

What will you bring to the team?

* Experience in Project Management, Operations or Employee Experience. You have a background where execution, process improvement, and stakeholder coordination were key.
* You are fascinated by what makes people tick. You understand that to drive performance, you need to understand human motivation. You look beyond the metrics to understand the behaviors and incentives that drive them.
* You are comfortable working in a matrix environment. You know how to brief expert teams (like Data & Insights or Comms) and can influence operations teams to adopt new ways of working.
* You are organized, results-oriented, and comfortable with numbers. You can interpret dashboards and Excel reports to spot trends.
* Self-starter attitude, comfortable with change and thriving in fast-paced environments - build rapidly, test briefly and roll out successes quickly
* Positive, proactive attitude with a strong work ethic, celebrate team wins, own your results, be happy to give and receive feedback.

At JET, this is how we play

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.
Being the best at what we do isn't just about delivering on our strategy. It's a competition for something incredibly valuable - our customers' choice. Every time a customer decides where to order, they're picking a side.

At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers' loyalty, again and again.
Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we're building a customer-first culture which enables us to stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else are we delivering?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.

Are you ready to join the team? Apply now