Team Lead Quality Assurance

Descripción del puesto:

About the opportunity

Team and Operational Management
* Leading the daily operational activities of the Quality Assurance team.
* Managing resources, planning, and implementing training strategies.
* Organizing and conducting weekly one-on-one meetings, team meetings, and short daily check-ins.
Employee Motivation and Support
* Motivating and coaching team members to enhance their performance.
* Directing and coordinating quality assurance tasks.
Quality Assurance Activities
* Ensuring audit targets are met and monitoring key quality metrics.
* Managing complaint-handling processes and applying effective problem-solving techniques.
Administration and Reporting
* Performing administrative tasks and preparing reports.
* Using Microsoft Excel, Google Sheets, and Salesforce for reporting and data analysis.
Communication and Stakeholder Management
* Maintaining effective communication with stakeholders across multiple countries.
Additional Responsibilities
* Performing any other duties related to the role as assigned by the direct manager or executive management.

Who we are

A foodora, a Delivery Hero Group része, mely a világ úttörő kézbesítési platformja. Küldetésünk, hogy fantasztikus rendelési élményt nyújtsunk- gyorsan, egyszerűen és egészen az ajtóig. Világszerte több, mint 70 országban működünk. A Delivery Hero Group székhelye Berlinben, Németországban található, továbbá 2017 óta szerepel a frankfurti tőzsdén, és az MDAX tőzsdeindex része