CRM Training Manager

Descripción del puesto:

Thrive on innovation at a global technology leader. Develop exciting solutions in a diverse, stable work environment that's focused on the future. Join us in a modern work environment with an open and inspiring culture and colleagues.

Your role

The task of the CRM Training Manager is to support the deployment of a new CRM system worldwide at ZEISS by developing, organizing, and delivering training to the Sales and Service companies (SSCs).
* Become an expert, understand and explain NextGenCRM and our global template in detail
* Act as SFDC trainer and train key users in ZEISS-specific Service processes in depth
* Prepare and conduct Training Delivery Enablement sessions ("how to train") according to our Train the Trainer approach + coach SSCs in end user training delivery based on their local needs
* Maintain and expand the existing training material with new features, transfer the material to a new, more interactive training platform
* Create new learning material for additional training requirements (e.g. Service / refresher trainings)
* Coordinate and create release notes for new features
* Moderate and steer weekly meetings with SSC responsible and coordinate tasks fulfillment according to checklist
* Ensure and coordinate user setup for training system
* Document workarounds and train them as part of key user trainings
* Set up and maintain the training course on the ZEISS internal learning platform
* Plan, develop and record snackable learning videos per action step within SFDC
* Create and publish learning posts to the NextGenCRM Network (key users)
* Support NextGenCRM Network management and enablement

Your profile
* Bachelor's or master's degree in media, communication, business administration or similar field of study
* Additional training certification is a plus
* Proven work experience in delivering trainings in Service and/or Sales
* Experience in Service / Sales / Customer Relationship Management is a plus
* Experience in CRM - specifically Salesforce.com
* Ability to inspire people and engage with them
* Very good communication and interpersonal skills, excellent presentation skills
* Creative and change-minded, open to develop innovative training techniques
* Project management skills
* Ability to travel (~30%)
* Fluent in German and English, written and spoken

What we offer
* Modern technology stack - with room for you to try things out in a high-tech group.
* 40-60% hybrid work option
* Annual flexible benefits (cafeteria, private health plans, annual bonus).
* Ability to directly deliver software into real, innovative products.
* Global exposure [needs to be worked on]
* Excellent teammates and a lead to support your development from day one onward.

Your ZEISS Recruiting Team:Sturcz Noémi