Customer Quality Manager

Descripción del puesto:

thyssenkrupp is an international industrial and technology group with around 98,000 employees. In the fiscal year 2023/2024, the company generated sales of EUR35 billion in 47 countries. Its business activities are bundled in five segments: Automotive Technology, Decarbon Technologies, Materials Services, Steel Europe and Marine Systems. With extensive technology know-how, the businesses develop innovative solutions for the challenges of the future, especially in the fields of climate protection, the energy transition, digital transformation in the industry and mobility of the future.
In the Hungarian development center with our engineering team of 1000 we are present as an innovative and significant partner in one of the fastest growing and most exciting segment of the automotive industry, in the field of electromechanical steering systems. With outstanding quality and high-tech developments we meet the needs of renowned car manufacturers and our developments can be found in 25 % of the manufactured cars all over the world. Our engineers work on new challenges that can change the future of automotive.

* Act as the main quality interface towards customers and support effective communication with customer quality teams and related functions.
* Coordinate and maintain the customer quality plan and ensure alignment with customer requirements.
* Lead and coordinate initial sampling activities (product and process), including production release activities.
* Analyze customer-specific quality requirements, communicate them internally, and ensure implementation.
* Participate in FMEA activities and drive the integration of lessons learned from similar products and processes.
* Define and monitor customer-specific quality targets, including 0-km and field quality performance.
* Support the development of cleanliness requirements and customer-specific testing concepts.
* Participate in special release processes and review ongoing special release activities.
* Monitor APQP and RGA activities and coordinate suppliers for high-risk projects.
* Manage prototype complaint processes and ensure effective internal and external customer communication.
* Ensure availability of customer-specific testing equipment and validation processes.
* Participate in prototype testing, commissioning, initial sample production, and serial production launches.
* Prepare and submit PPAP documentation packages to customers.
* Escalate quality risks when internal or external quality targets are at risk and drive corrective actions.

* Technical degree or relevant technical qualification.
* Experience in operational quality management; auditor qualification is an advantage.
* Strong knowledge of quality tools and methodologies, including SPC, basic statistics, FMEA, 8D problem solving, APQP, PPAP, and RGA.
* Good understanding of automotive quality standards and customer requirements, including IATF 16949, VDA, and customer-specific standards.
* Fluent English, both written and spoken.
* Quality-oriented mindset with strong cross-functional thinking.
* Willingness to travel.
* Self-confident, assertive, and resilient personality.
* Strong interpersonal skills, flexibility, and the ability to work effectively in a team environment.

* A modern office in the 11th district is waiting for you to support your creativity with fun community places, cafe rooms, an own cinema and a skybar
* We support you with flexible working hours and home office opportunity
* Competitive salary and wide range of other benefits (cafeteria & bonus) are provided to you
* You can be part of a successful and growing company in the field of technology
* You can learn new languages in small groups, selecting from 5 languages
* We organize leisure time activities (board games, sport activities)