Customer Relationship Management Specialist

Descripción del puesto:

Bulgari is one of the most prestigious brands and global players on the luxury market. We design, produce, distribute and sell high-end jewels, watches, perfumes and accessories through a network of over 250 owned stores in the most exclusive shopping areas in the world and selected distributors and more than 10.000 exclusive perfumeries. Bulgari belongs to the LVMH Group (Louis Vuitton Moët Hennessy group), global leader in the luxury sector.
Quality and excellence are the basis of our culture that reflects the same commitment within the working environment to achieve an organisation aimed at the full satisfaction of the customer. Excellence for Bulgari means the perfect balance between top quality products and impeccable services worldwide.
We employ over 170 people in Dublin within our Worldwide Logistic and Supply Chain Centre, we are looking for a: Customer Relationship Management Specialist
Skills and Qualifications: CRM Mastery: Deep understanding of CRM principles, best practices, and system functionalities, with a focus on leveraging these tools to create exceptional client experiences. Data Analysis: Ability to transform client data into actionable insights, enabling personalized and unforgettable interactions. Luxury Communication: Exceptional written and verbal communication skills to effectively engage with discerning clients and internal teams, ensuring every interaction reflects our commitment to excellence. Project Management: Ability to plan, organize, and execute CRM initiatives and projects that enhance the luxury client experience. Bespoke Problem-Solving: Ability to identify and resolve client issues and system-related challenges with discretion and efficiency, ensuring seamless and satisfying resolutions. Client-Centric Vision: An unwavering commitment to understanding and exceeding client needs, ensuring every interaction reflects our dedication to luxury and exceptional service