Customer Success Guide, Marketing Cloud - Spanish Speaking

Descripción del puesto:

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Job CategoryCustomer Success

Job Details

About (COMPANY NAME)
We're (COMPANY NAME), the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Customer Onboarding Guides proactively engage our newest (COMPANY NAME) customers before and during implementation to ensure a positive initial experience with (COMPANY NAME). This role focuses on helping customers achieve rapid "time to value" while building a strong foundation for future growth with their chosen (COMPANY NAME) clouds/products and the broader (COMPANY NAME) Platform.

They collaborate with internal partners and customers to guide initial onboarding/implementation conversations; meeting our customer's short and long-term objectives and setting them on the path for continued success by prescribing personalised Learning Journeys.

Your work will directly influence customer happiness and loyalty, setting the stage for long-term engagement and success. By delivering outstanding value in the initial stages of the customer's journey, you will contribute to (COMPANY NAME)'s reputation as an industry leader.

Responsibilities:
* Become a (COMPANY NAME) subject-matter expert for your chosen Cloud/Product, focusing on accelerating the initial "time to value" for new customers.
* Deliver virtual expert engagements to educate and empower our customers to achieve business value through the (COMPANY NAME) Customer 360 Suite of Products
* Provide relevant recommendations specific to customers' business needs
* Use consulting skills to uncover initial business use cases, setting the stage for long-term customer success.
* Engage with customers to navigate the setup and administration of their (COMPANY NAME) instance, ensuring a positive initial outcome.
* Co-create quick-start guides and playbooks aligned with customer needs.
* Build positive relationships with both internal and external business partners, contributing to broader goals and growth.
* Actively leverage and contribute to the overall knowledge base and expertise of the community

Requirements:
* Proficient in English AND Spanish is essential
* Portuguese proficiency is a bonus
* Relevant 3rd-level degree or equivalent qualification.
* 2 to 3 years of relevant work experience helping customers achieve full business potential through technology.
* Able to work independently as a self-starter, manage time and prioritize activities while performing effectively under pressure.
* Proven track record in delivering success leading customer-facing presentations and engagements with strong communication and presentation skills.
* Able to apply customer success concepts, practices, and procedures to help drive customer success.

Preferred Qualifications and Skills:
* (COMPANY NAME) Admin, Adv Admin and/ or Consultant Certifications are an advantage.
* Hands-on experience with a CRM platform suite and associated applications ((COMPANY NAME) preferred).
* Understanding of, and ability to effectively communicate on the topic of developing a successful Implementation Strategy
* Consultative and customer-focused approach and engagement style.
* Ability to navigate, raise, and lead efforts on sophisticated customer requests or projects involving multiple parties and enterprise systems
* Deep technical knowledge of (COMPANY NAME) products and platform - features, capabilities, standard methodologies and how to deploy, including knowledge of the (COMPANY NAME) ecosystem
* Ability to prioritize, multi-task, and perform effectively under pressure

Accommodations
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Posting Statement
At (COMPANY NAME) we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

(COMPANY NAME) is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. (COMPANY NAME) does not accept unsolicited headhunter and agency resumes. (COMPANY NAME) will not pay any third-party agency or company that does not have a signed agreement with (COMPANY NAME).

(COMPANY NAME) welcomes all