Sales & Service Specialist - Boutique Firenze - Cat. Prot. (Art. 1)

Descripción del puesto:

Descrizione del posto (Mansioni)

"Créateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde. Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un management responsable. L'entreprise perpétue la transmission de savoir-faire d'exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d'exception. Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde."

Hermès was born in Paris in 1837 as a laboratory of harnesses and saddles for horses: since then, six generations of artisans have explored new crafts, animated by a creative impulse, combined with beautiful and processed with care material.

Today Hermès is an international group committed to innovation in a subtle harmony between past, present and future. It is a company founded on high standard values of dedication to excellence and authenticity of its objects. An independent family house that pursues its French artisan tradition: Hermès creates, sells and manufactures beautiful, useful and durable objects.

The company brings together more than 20.000 employees in 50 countries; the Italian branch is located in Milan and provides the local support and management to the 10 Stores present in the country.

Hermes Italie was born in 1987 with the first store in Milan, 21 via Sant'Andrea. Since then the branch was opened and the continuous growth lead to the current retail presence in the country: 10 stores, including 2 seasonal openings and 2 flagship stores, located in Milan and Rome.

GENERAL ROLE

The Sales & Service Specialist will enhance customer satisfaction by managing After Sales and Client Services systems and initiatives, contributing to a seamless client experience in line with Hermès' standards of excellence.

MAIN RESPONSABILITIES

* Manage daily After Sales operations and support the store with training and morning briefings.
* Collaborate with the CX Manager and store teams to resolve client or product quality issues, manage complaints, special/personalized orders, reservations, remote sales, and more.
* Coordinate with the stock team, cash desks, and logistics department.
* Support the uniform dispatch process from data collection to delivery.
* Provide regular updates on assigned tasks, ensuring timely follow-up and anticipating department needs.
* Proactively identify client/department needs and propose alternative solutions.
* Ensure compliance with company procedures and policies.PROFILE

* This position is open to candidates belonging to protected categories (Art 1. Law 68/1999)
* Bachelor's degree, preferably in fashion or languages.
* 1-2 years of experience in a similar role or environment.
* Fluent in Italian and English; French or other languages are a plus.
* Proficient in Microsoft Excel and PowerPoint.
* Strong organizational and reporting skills, with attention to detail and deadlines.Hermès engages positive and passionate people who own the following requirements:

* Availability, flexibility and dynamism to function in a high-pace environment;
* Possess strong work ethic, positive attitude within the team and professionalism in services provided to the customer;
* Team player mentality to build meaningful relationships and ability to work autonomously;
* Analytical thinker and innovative problem-solver;
* Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. This position is open to candidates belonging to protected categories (Law 68/1999 Art 1). Join the human adventure of Hermès