Customer Master Data Analyst

Descripción del puesto:

Customer Master Data Analyst

Description -
Job Summary
* This role is responsible creating and maintaining customer master data. Identifies process improvements, and offers support to the sales team via CEMs and Contract Administrators. Analysis information received to process or updater correct customer's information.

Responsibilities
* Analise requests received to confirm information is correct to process them and be able to provide a resolution with accuracy and within SLA. Manages customer master data process ensuring accuracy, SLA commitment.
* Maintains and updates customer records information in SAP system, ensuring data accuracy and completeness.
* Maintains and updates process documentation.
* Identifies areas for process improvement and works with the team to implement changes.
* Provides support to requestors by addressing inquiries, resolving issues, and assisting with customer setup related tasks.

Education & Experience Recommended
* Four-year Degree in Sales, Business Administration, Engineering any other related discipline or commensurate work experience or demonstrated competence.
* Typically has 0-2 years of work experience, preferably in customer support, sales operations, sales support, people management, customer master data management or a related field.

Knowledge & Skills
* English 95%
* Administrative Support
* Customer Relationship Management
* Customer Support
* SAP Applications
* Microsoft applications
* SQL knowledge and programing (it is a plus)
* Power BI
* Power Query
* Artificial Intelligence

Cross-Org Skills
* Effective Communication
* Results Orientation
* Learning Agility
* Digital Fluency
* Customer Centricity
* Able to work in a changing environment
* Flexible
* Sense of urgency

Impact & Scope
* Impacts own work and acts as a team member by providing information, analysis, and recommendations in support of team efforts.

Complexity
* Learns to apply basic theories and concepts to work tasks.

Disclaimer
* This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -Sales Operations

Schedule -Full time

Shift -No shift premium (Mexico)

Travel -Not Specified

Relocation -No
Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal