Customer Success Manager (B2B, Nebius Academy)

Descripción del puesto:

Description

We are looking for an experienced Customer Success Manager to manage B2B clients across Europe and the US.
This role combines account management, project coordination, and client support. You will be the primary point of contact for clients, ensuring smooth delivery, high satisfaction, and long-term retention.
The role is hands-on and execution-focused, with a strong emphasis on communication, ownership, and problem-solving.
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Customer & Account Ownership
* Manage a portfolio of clients from onboarding to renewal
* Act as the main point of contact for all client-related topics
* Build long-term relationships with client stakeholders
* Ensure clients achieve their business and learning objectives
* Proactively identify risks and prevent churn
Project Coordination
* Coordinate onboarding, launches, and ongoing client initiatives
* Manage timelines, expectations, and deliverables
* Align internal teams around client needs and priorities
* Ensure clear communication and progress at all stages
Client Support & Issue Resolution
* Handle client questions, requests, and escalations
* Work closely with Product, Tech, and Operations teams
* Maintain a high standard of responsiveness and clarity
* Ensure a consistently strong client experience
Analytics & Process
* Monitor account health, engagement, and usage
* Maintain accurate client data in CRM / internal tools
* Identify patterns, risks, and improvement opportunities
* Contribute to improving Customer Success processes

What you will do
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Requirements

* 2+ years of hands-on experience in one or more of the following roles: Customer Support, Project Management, Product Management, Account Management, or Customer Success
* Fluent English (written & spoken)
* Strong analytical and structured thinking
* Excellent communication and stakeholder management skills
* Ability to manage multiple clients and priorities
* You are proactive, structured, and comfortable owning outcomes.
* You enjoy working with clients, solving problems, and coordinating across teams.
* You are reliable, detail-oriented, and calm.
Nice-to-have
* Experience working in B2B
* Background in EdTech, SaaS, or IT
* Experience working with EU and/or US clients
* Experience with CRM / CS tools (HubSpot, Salesforce, Planhat, etc.)

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* 100% remote collaboration.
* Flexible working hours.
* Professional development in the international team.
* A comfortable digital office. We use modern digital tools - Slack, Notion, Zoom, Hubspot, HiBob - to make collaborating together seamless.
* Diverse and tight-knit team spread out across the US, LatAm, and more!

What we can offer you