Customer Success Manager

Descripción del puesto:

ROLE SUMMARY

The Senior Customer Success Manager ensures our most strategic clients maximise the value of LSEG's enterprise data solutions by driving adoption, retention, and growth. Acting as a trusted adviser, you will guide customers through their journey, aligning solutions to business outcomes and uncovering expansion opportunities. This role combines relationship management, strategic planning, and thought leadership to deliver exceptional customer experiences and long-term success.
What will it take to be successful in this role?
* Ability to define and execute success plans aligned to customer objectives
* Strong communication and relationship-building skills to influence at senior levels
* A proactive, data-driven approach to identify risks, mitigate issues, and uncover growth opportunities

WHAT YOU'LL BE DOING

* Lead strategic engagement with key accounts to ensure adoption and satisfaction
* Define success plans, track milestones, and manage risks/retention to achieve customer objectives
* Educate customers on LSEG platforms, content, and technologies tailored to their workflows
* Monitor usage and account health to generate actionable insights and pivot strategies as needed
* Identify and drive organic expansion opportunities (up-sell and cross-sell)
* Build and maintain strong relationships with decision-makers and end-users
* Partner with internal teams (Sales, Product, Account mgmt.) to share customer insights and influence roadmap
* Contribute to shaping the vision and strategy of the Customer Success organisation

WHAT YOU'LL BRING

Essential Skills:
* Proven experience in Customer Success, Account Management, or related client-facing roles
* Strong understanding of enterprise data solutions and financial markets
* Excellent communication, negotiation, and stakeholder management skills
* Ability to analyse data and derive actionable insights
* Strategic thinking with a focus on customer outcomes and retention
Desirable Skills:
* Experience with LSEG products or similar platforms
* Familiarity with BI Dashboards and success metrics
* Leadership experience (mentoring or managing teams)
Soft Skills & Qualities:
* Customer-centric mindset with a passion for delivering value
* Resilience and adaptability in a fast-paced environment
* Collaborative approach and ability to influence cross-functional teams

Success Metrics:

* Renewal and retention rates
* Customer adoption and satisfaction scores
* Depth and breadth of customer relationships
* Identification and execution of expansion opportunities
* Effective risk mitigation and issue resolution

Career Stage:Manager

Compensation Information:
LSEG is committed to offering competitive Compensation and Benefits. The anticipated annual gross base salary for this position is between zł169,700 - zł282,900. Please be aware base salary ranges may vary by geographic location. In addition to our offered base salary, this role is eligible for a Sales Incentive Plan, aligned with the company policy. Individual salary will be reflective of job-related knowledge, skills and equivalent experience.

Benefits Information:
LSEG roles (excluding internships) are typically eligible for inclusion in our LSEG Benefits program. To view the benefits available for the role you're applying for, please click here. This document provides a list of benefits by country. Simply click on the country where the role is based to view the relevant details. If you have specific questions or would like further details, these can be discussed during your interview.

London Stock Exchange Group (LSEG) Information:
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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