1st Line Support Analyst/Engneer

Descripción del puesto:

About Atos Group

Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. EUR7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE listed on Euronext Paris.

The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

1st Line Support Analyst / Engineer

About the role

Join our IT support team and be the first point of contact for end users in a dynamic, enterprise environment. In this role, you'll help employees resolve everyday technical issues, ensuring smooth and uninterrupted work. You'll work with widely used workplace technologies (mainly within the Microsoft ecosystem), combining remote support with hands-on, on-site activities. This role is ideal for someone who enjoys solving problems, working with people, and gaining practical IT experience in a structured environment.

Expected start date: September 2026 (TBC).
We are launching the recruitment process earlier to build a strong and well-prepared team ahead of time.

Key responsibilities

* Provide first-line technical support via phone, email, and ticketing system

* Troubleshoot and resolve issues related to Windows, Office, and workplace tools

* Support users with email, accounts, and access (Active Directory)

* Diagnose and fix basic hardware, peripherals, and AV setup issues

* Register and track incidents and requests using ITSM tools

* Follow security and data protection standards in daily work

What you bring to the team

We're looking for someone who is comfortable supporting users and enjoys solving day-to-day technical challenges.

* Minimum 15 months of experience in 1st Line support or similar role

* Higher technical education (Bachelor's, Engineer, or Master's degree)

* Polish at min. C2 level (daily communication with users)

* English at min. B1 level (working with tools, documentation, and communication with users)

You feel confident working with:

* Windows 10 / 11 and common user issues

* Microsoft Office 365 (or Office 2019+)

* Corporate email systems (e.g. Microsoft Exchange)

* Active Directory and basic account management

* Ticketing tools (ITSM)

On a daily basis, you:

* Communicate clearly with users via phone and written channels

* Use remote tools to troubleshoot and resolve issues

* Support hardware and peripherals (laptops, printers, accessories)

* Handle basic mobile device or connectivity issues

* Understand and follow IT security practices

What makes you successful in this role:

* Good organization and ability to prioritize tasks

* Calm and structured approach under pressure

* Strong customer focus and willingness to help

Work model & location

* Location: Warsaw

* Work model: On-site

* Schedule: Shift-based work, including night shifts

What we offer

* Employment contract (CoE/UoP) from the start - stable and long-term cooperation

* Competitive salary + annual bonus aligned with your experience

* Structured onboarding and support from the team - you won't be left on your own

* Clear scope and well-defined processes to help you succeed in your daily work

Your comfort and wellbeing matter:

* Private medical care

* Access to psychological support platform (confidential consultations and wellbeing resources)

* Multisport & b-active program - stay active your way

Work environment & growth:

* Modern tools and technologies (Microsoft ecosystem, ITSM tools)

* Learning opportunities - access to trainings, certifications and knowledge base

* Team atmosphere - supportive environment and knowledge sharing

Additional benefits:

* Cafeteria platform (cinema, shopping, travel and more)

* Extra packages for holidays and special occasions

* Additional days off and jubilee awards for longer tenure

* Company initiatives - charity and eco activities

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.

Choose your future. Choose Atos