Solution Advisor

Descripción del puesto:

Dream Big. Go Beyond. Be Unstoppable.

About Us

Kyriba is a global fintech leader empowering CFOs and finance teams with cloud-based treasury, payments, and risk management solutions. We serve 3,000+ customers worldwide, managing $15 trillion in payments annually and helping businesses optimize liquidity performance across the enterprise.

We're on a mission to become the most sought-after cloud technology company globally. We think big, innovate relentlessly, and challenge the status quo every day. If you are a problem-solver who's ready to push boundaries and achieve more than you thought possible-you'll find an exceptional career within an extraordinary business.

Role Background:
The Solutions Advisor, part of Kyriba's Solutions team, drives customer adoption and retention by partnering with existing customers to reduce churn and build advocacy. As a trusted technical advisor, you help customers design solutions, apply best practices, and maximize platform value, with occasional reporting/workflow configuration support-separate from Support or Professional Services.

What You'll Do:
* Assess how customers use Kyriba today and recommend improvements and best practices.
* Support renewals, reduce churn, and improve NPS/referrals through trusted advisor relationships.
* Lead workshops and whiteboarding to uncover needs and expansion opportunities.
* Partner with Account Management: Share usage insights (e.g., activity trends) and address adoption gaps.
* Review portfolio-level usage vs. contracts to identify underused features and value opportunities.
* Advise on architecture aligned with Kyriba capabilities and best practices.
* Deliver targeted demos: Showcase relevant advanced/new functionality tied to customer goals.
* Feed market and customer insights to Product Management and stay current on the roadmap.
* Help customers build ROI-based cases for broader platform adoption.
* Represent Kyriba in forums/events and share success stories.
* Spot dissatisfaction early and coordinate internal actions to protect renewals.
* Use industry and competitor insight to position Kyriba's differentiators.

What We're Looking For:
* 1-5 years of experience in either implementation, support, presales, or product management with treasury management technologies
* Proven experience in a customer-facing advisory role, with a focus on driving adoption, preventing churn, and fostering advocacy.
* Expertise in ERP integrations, and familiarity with API architectures.
* Excellent interpersonal skills with a knack for understanding and addressing customer challenges.
* Ability to facilitate discovery workshops and deliver impactful technical demonstrations.
* Strong collaboration skills to liaise effectively with Product Management and internal teams.

Our Values Guide Everything We Do
* Think Big & Constantly Innovate: We have the confidence to think big, embrace change, challenge the status quo, and continuously evolve - incorporating new technologies and driving industry progress.
* Put our Customers' Needs First: We are passionate about delivering the highest value for our customers and supporting them with end-to-end care throughout their journey with us.
* Act with Integrity: Integrity is at the heart of everything we do. We take personal responsibility for our actions, own our decisions, and honour each other's contributions. We empower each other through honesty, respect, trust and transparency.
* Work as One Team: We are driven by our common goals and share in each other's successes and failures, learning and working together as a team where everyone can bring their best selves.
* Strive for Excellence while Having Fun: We enjoy tackling new challenges together, and revel in continuous improvement as we deliver, with ultimate professionalism, the very best for our customers, while exceeding our own expectations.

Kyriba offers a comprehensive compensation package, including a range of health, welfare and wellbeing benefits designed to support both your professional and personal life.

Kyriba believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship, and genetic information.

If you require a reasonable accommodation to complete any part of the application or interview process, or to perform essential job functions, please contact us at TArequests@kyriba.com. Requests will be handled confidentially and in accordance with applicable local laws