Reservations Agent

Descripción del puesto:

Memorable stays and seamless planning are at the heart of every day-to-day IHG experience. To keep things running smoothly, we're searching for a proactive and passionate "Reservations Agent" to be the first point of contact for our guests, ensuring their booking journey is effortless, personalized, and accurate. Sound familiar?
A little taste of your day-to-day:
Every day is different, but you'll mostly be:
* Being a trusted contact for our guests, handling reservation inquiries via phone, email, and online channels with a warm and professional manner.
* Keeping up to date with all our room types, hotel facilities, promotions, and seasonal packages to maximize sales and give accurate information.
* Logging and managing bookings in our Property Management System (PMS), maintaining precise guest profiles, and ensuring special requests are documented.
* Administering inventory updates and coordinating closely with the Front Office and Revenue teams to optimize room availability.
* Safeguarding guest data by processing payments securely and adhering strictly to privacy and data protection standards.

What We need from you:
* Diploma or Vocational Certificate in Hospitality, Tourism, Business, or a related field.
* 1 year's related experience in customer service, hospitality, or a call center environment (hotel experience is a plus!).
* Working knowledge of hotel reservation systems (like Opera or similar PMS) and basic office software.
* Strong analytical and problem-solving skills to handle overbookings or special requests effectively.
* Knowledge of secure payment handling and guest data privacy principles.
* Great communication skills, with fluency in Portuguese and English (additional languages are a huge plus).
* You'll be a team player, proactive, responsible, hardworking, and able to work under pressure during peak booking seasons.

What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts, and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today

Requerimientos del candidato/a:

Memorable stays and seamless planning are at the heart of every day-to-day IHG experience. To keep things running smoothly, we're searching for a proactive and passionate "Reservations Agent" to be the first point of contact for our guests, ensuring their booking journey is effortless, personalized, and accurate. Sound familiar?
A little taste of your day-to-day:
Every day is different, but you'll mostly be:
* Being a trusted contact for our guests, handling reservation inquiries via phone, email, and online channels with a warm and professional manner.
* Keeping up to date with all our room types, hotel facilities, promotions, and seasonal packages to maximize sales and give accurate information.
* Logging and managing bookings in our Property Management System (PMS), maintaining precise guest profiles, and ensuring special requests are documented.
* Administering inventory updates and coordinating closely with the Front Office and Revenue teams to optimize room availability.
* Safeguarding guest data by processing payments securely and adhering strictly to privacy and data protection standards.

What We need from you:
* Diploma or Vocational Certificate in Hospitality, Tourism, Business, or a related field.
* 1 year's related experience in customer service, hospitality, or a call center environment (hotel experience is a plus!).
* Working knowledge of hotel reservation systems (like Opera or similar PMS) and basic office software.
* Strong analytical and problem-solving skills to handle overbookings or special requests effectively.
* Knowledge of secure payment handling and guest data privacy principles.
* Great communication skills, with fluency in Portuguese and English (additional languages are a huge plus).
* You'll be a team player, proactive, responsible, hardworking, and able to work under pressure during peak booking seasons.

What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts, and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today