Product Management, Rides

Descripción del puesto:

You will be a part of the Trips Business Unit of Booking.com and work within the 'Rides' Product Family. The Rides teams at Booking.com look after our pre-book taxi and rail product experiences across all platforms.

They are responsible for creating and maintaining a highly intuitive and delightful customer experience from searching for a mode of transport, exploring product options, right through to ensuring the customer has everything they need for a hassle-free pick-up and journey.

This particular role sits within our Supply group which is responsible for the Rides booking engine and core booking flows.

The role will require a strong technical acumen and good understanding of architecturally how products work is critical. You will work very closely with your technical counterparts and should be confident in your understanding and knowledge so you can challenge technical designs to balance business outcomes with technical excellence of the platforms.

Role overview

Product Managers work with a product delivery team to drive the rapid and robust delivery of amazing products for our customers. We are looking for a highly motivated Product Manager who thrives in a fast paced, collaborative environment and lives to delight the user across our core systems than enable us to make pre-book taxi bookings at scale on the fastest growing platform.

You will be responsible for delivering product excellence and innovation within your product delivery team but also supporting others across both the product group and wider organisation.

Key Job Responsibilities and Duties
* Develop a deep understanding of current and future customer, business and other trip vertical needs. Translating that into a solid vision and proposition
* Own the strategy and roadmap for your product to deliver against those needs
* Work with your team of developers, testers and designers to deliver experiences which delight our customers, supply partners and our own Booking.com colleagues. You'll also be fine to throw away ideas that simply don't work
* Manage prioritisation and trade-offs between user experience, performance and operational support
* Communicate with your key stakeholders to keep them up to date and bought into your product phasing and development
* Work with agile coaches and your team to drive continuous improvement
* Take ownership of gathering requirements by working with cross functional teams
* Collect, understand, and communicate the business requirements for Products and Services by translating them into user stories and acceptance criteria
* Facilitate workshops to expose problems, identify solutions and create alignment across stakeholders
* Work with Product Teams to estimate backlog items and ensure optimal flow through the delivery process
* Gather, analyse, and report on success metrics to benchmark and measure the performance of the product
* Ensure that the appropriate compliance and resilience is built into solutions

Role Qualifications and Requirements
You will be working with our product teams, designers and research/insights to shape the future of this core rides platform.  We expect you to have strong analytical skills, have a strong understanding of technology and be able to collaborate with stakeholders across the organisation.
* Experience working in product management minimum 3 years
* Strong technical background and ability to understand the technical architecture of how a product works and be involved in shaping this alongside engineering counterparts.
* Strong experience working on technical, 'back end' or platform products.
* Able to understand complex systems and data flows and work closely with engineering counterparts on the design and implementation of these systems
* Strategic thinker: comfortable with everything from 'helicopter view' right down to getting your hands dirty
* Robust business analysis skills, techniques including writing user stories, acceptance criteria and documenting requirements
* Experience completing excellent product discovery
* Proficient in working within an Agile product-orientated organisation
* Solid experience of running workshops
* Experience communicating concepts and ideas to stakeholders at all levels within organisations
* Confident personality to influence decision-making at all levels within an organisation
* Ability to simplify complex problems into component parts and evaluate systematically
* Evidence of problem solving and providing creative solutions
Desirable Skills:
* Experience of working with technical products, APIs, databases and other back end components
* Experience of working with data reporting tools (PowerBI / Tableau or similar)
* Experience of influencing across teams / business areas in order to deliver solutions

Benefits & Perks: Global Impact, Personal Relevance:

* Annual paid time off and generous paid leave scheme including: parental (22-weeks paid leave), grandparent, bereavement, and care leave
* Hybrid working including flexible working arrangements, working from home furniture and ergonomic support, and up to 20 days per year working from abroad (home country)
* A beautiful sustainable HQ Campus in Amsterdam, that offers on-site meals, coffee, and snacks, multi-faith and breastfeeding rooms at the office*
* Commuting allowance and bike reimbursement scheme
* Discounts & Wallet credits to spend on our products, upgrade to Booking.com Genius Level 3, and friends & family Booking.com discount vouchers
* Free access to online learning platforms, development and mentorship programs
* Global Employee Assistance Program, free Headspace membership
#ThinkInclusion: Diversity, Equity and Inclusion at Booking.com
Diversity, Equity and Inclusion (DEI) have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just create a unique workplace, it also creates a better and more inclusive travel experience for everyone.

We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the interview process. Please contact us to request adjustments

Career Development Opportunities:
* Bi-annual performance conversations, company-wide mentoring program, and internal development opportunities
* Unlimited access to online learning platforms: Coursera, LinkedIn learning, O'reilly
* Technical, behavioral and interpersonal competence advancement via on-the-job opportunities, experimental projects, hackathons, conferences and active community participation
* Competitive compensation and benefits package and some great added perks of working in the home city of Booking.com

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive