DC IT/Run Technician (m/f/x)

Descripción del puesto:

DC IT/Run Technician (m/f/x)

Within your #OneTeam

As an IT Technician in the RUN Team, you will provide Level 1 support to datacenter operations, internal teams, and customers. You will play a key role in maintaining, troubleshooting, and upgrading server hardware while ensuring high availability and performance across the infrastructure.

You will be joining a team that is responsible to what happens after the customer clicks "buy".

You will work in a shift-based, 24/7 environment, reporting to a Team Leader and collaborating with international teams.

Your main responsibilities

Datacenter Operations & Support

* Provide first-line support for server and datacenter infrastructure, ensuring systems meet KPIs and SLAs

* Install, assemble, upgrade, and decommission servers

* Optimize rack space and ensure proper setup of hardware

* Connect and manage power and network cabling according to standards

* Maintain accurate asset inventory and stock records

Maintenance & Incident Management

* Troubleshoot, diagnose, and repair faulty or degraded servers

* Take a proactive approach to identifying and resolving hardware issues

* Perform server upgrades for customers, including component replacements and improvements

* Handle unracking, repair, and redeployment of undelivered or defective servers

* Respond to monitoring alerts and operational tickets

* Replace failed components and ensure systems are fully operational

* Escalate complex issues to Level 2 support when required

Datacenter Infrastructure & Continuous Improvement

* Maintain and troubleshoot rack and cabling systems

* Contribute to datacenter setup and infrastructure improvements

* Support technical projects and operational initiatives

* Ensure compliance with health, safety, and regulatory standards

* Drive continuous improvement in processes and service quality

Teamwork & Communication

* Collaborate with 24/7 operational teams across sites

* Share updates and provide reporting to the Team Leader

* Maintain strong internal and customer relationships

* Communicate technical issues clearly and effectively

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Required Qualifications

* Proven hands-on experience with server hardware troubleshooting, diagnostics, and repair

* Strong ability to proactively identify, resolve, and prevent issues on faulty or degraded servers

* Experience performing server upgrades for customers (component replacement, hardware improvements, firmware updates)

* Practical experience with unracking/decommissioning servers, repairing undelivered or defective equipment, and preparing hardware for redeployment

* Experience managing asset inventory and stock, including tracking and organizing spare parts

* Solid understanding of datacenter operations, including rack organization, cabling, and hardware lifecycle management

* Strong problem-solving skills with a hands-on, solution-oriented mindset

* Ability to work in a 24/7 shift environment (including weekends and holidays)

* Physically capable of working in a datacenter environment (rack installation, lifting equipment, cabling, etc.)

Preferred Qualifications

* Certifications such as CompTIA A+, Network+, or relevant hardware certifications

* Experience in large-scale datacenter or infrastructure environments

* Familiarity with cloud infrastructure and high-availability systems

* Experience working in fast-paced, customer-focused environments

Key Skills

* Strong interest in IT hardware and infrastructure

* Organized with the ability to prioritize tasks effectively

* Attention to detail and a proactive, solution-oriented mindset

* Autonomous, adaptable, and reliable

* Strong communication and teamwork skills

* Customer-focused with a commitment to service quality

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