Assistant Front Office Manager

Descripción del puesto:

Assistant Front Office Manager
Salary: Competitive Salary Service Charge
About Hyatt Regency London - The Churchill
Hyatt Regency London - The Churchill is located in the prestigious Marylebone area of London's West End, overlooking the gardens of Portman Square and just moments from Oxford Street and Hyde Park. Inspired by the legacy of Sir Winston Churchill, the hotel reflects a sense of British heritage and timeless style.
The hotel features 440 elegant guestrooms including 50 suites, along with 11 versatile meeting and event spaces hosting a wide range of corporate events and social occasions. Dining experiences include seasonal British dishes and Afternoon Tea at The Montagu Kitchen and cocktails at the stylish Churchill Bar & Terrace.
Colleagues work in a vibrant hospitality environment welcoming both international business travellers and leisure guests to one of London's most sought after neighbourhoods.
Duties and responsibilities related to the Assistant Front Office Manager role
· Lead the day-to-day Front Office operation, ensuring consistent delivery of Hyatt brand standards and exceptional guest experiences.
· Support and coach Front Desk colleagues through ongoing training, performance feedback, and development to build a high-performing team.
· Oversee guest arrival and departure processes, identifying opportunities to improve efficiency, service quality, and overall satisfaction.
· Partner with the Front Office Manager to achieve departmental goals, operational KPIs, and guest service objectives.
· Optimize room allocation and inventory management to maximize occupancy, revenue opportunities, and guest preferences.
· Act as the senior operational leader during assigned shifts, including serving as Duty Manager and resolving complex guest or operational issues.
· Manage staffing schedules, labor productivity, and departmental resources to align with business demand while maintaining cost control.
· Contribute to financial planning by monitoring departmental expenses, supporting forecasting activities, and ensuring compliance with budget expectations.
About you
You are a passionate hospitality professional with proven Front Office experience and a genuine commitment to delivering exceptional guest experiences. You thrive in a fast-paced environment, lead by example, and enjoy developing and coaching others to succeed. With strong communication, problem-solving, and organizational skills, you are confident making decisions, adapting to change, and building positive relationships with guests, colleagues, and stakeholders. You have a strong understanding of Front Office operations, are commercially aware, and are motivated to achieve operational excellence while living Hyatt's values of care, inclusion, and continuous learning.

Benefits you will enjoy as a Assistant Front Office Manager

· 12 complimentary nights a year across Hyatt Hotels worldwide
· Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
· Free meals on duty in our colleague restaurant
· Life Assurance
· Uniform provided and laundered complimentary
· Headspace membership and access to our Employee Assistance Programme
· 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
· Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.
With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune's 100 Best Companies to Work For.
At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.
Next steps: Apply today for this Assistant Front Office Manager role and start your journey with Hyatt Hotels