French speaking Customer Service & Sales Advisor

Descripción del puesto:

Job title: French speaking Customer Service & Sales Advisor
Salary: Around £30,000 + 15% annual bonus
Location: Basingstoke, Hampshire (Hybrid - a mix of Homeworking and Office-based)
Contract: Permanent

Are you a fluent French speaker with a passion for delivering exceptional customer service? If so, we have an exciting opportunity for you to join our client's team as a French speaking Customer Service & Sales Advisor.
The role is diverse and will involve a mix of Customer Service, Sales Support and soft sales but there is no cold calling in the job as you will only ever speak to existing customers.
We are a recruiting for a leading company in their industry, dedicated to providing outstanding products and services to their customers. As a French speaking Customer Service & Sales Advisor, you will play a crucial role in maintaining and developing relationships with our client's existing customers. You will have the opportunity to work in a dynamic and supportive environment with a flexible working policy.

Responsibilities:
* Deliver exceptional customer service to French-speaking clients, ensuring their needs and expectations are met and exceeded.
* Provide sales support, assisting customers with product inquiries, order processing, and resolving any issues or concerns.
* Engage in soft sales techniques to identify opportunities for upselling and cross-selling, driving revenue growth.
* Build strong relationships with existing customers, understanding their business requirements and providing tailored solutions.
* Collaborate with internal teams to ensure smooth order fulfilment, delivery, and after-sales support.
* Maintain accurate records of customer interactions and sales activities in our CRM system.

Requirements:
* Fluent in French (both written and spoken) is essential.
* Previous experience in customer service, sales support, account management, or inside sales.
* Strong interpersonal and communication skills, with the ability to build rapport with customers.
* Proactive and results-oriented mindset, with a focus on achieving sales targets and customer satisfaction.
* Excellent organizational skills, with the ability to multitask and prioritize effectively.

Benefits:
* Competitive salary package.
* Private Healthcare.
* Great pension contribution.
* Staff discount on products.
* Competitive holiday allowance.

If you are a motivated and customer-focused individual with French language skills, we would love to hear from you!
If interested, please apply or send your CV direct to t. chau@eurolondon. com