Full-Time Guest Relations Ambassador, Bicester Village

Descripción del puesto:

Position

Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.
We are currently seeking a Guest Relations Ambassador/Host to welcome clients to our beautiful Bicester Village boutique.
- Greet a maximum of customers entering in the boutique and maintain 100% customer recognition of regular customers and VIPs.
- Manage efficiently the queue of customers.
- Understand customers' needs and orientate them in the boutique.
- Act as an ambassador of the boutique and the brand explaining its organisation, its history, its pieces of art, etc.
- Assist customers with personalised services and respond quickly to all their needs.
- Remembering customers' preferences and special needs.
- Provide the highest standard of customer service at all times.
- Be immaculately dressed and groomed.
- Learn the best possible manners for every conceivable situation.
- Assist and work closely with the sales team to ensure all customers' expectations are met.
- Demonstrate an ability to maintain confidentiality and privacy.
- Carry out any additional duties as directed by the management team.

Profile

- Previous experience as a Host within a luxury fast paced environment
- Excellent grooming
- Outstanding interpersonal and communication skills
- Story teller
- Attentive and proactive
- A passion about delivering service excellence
- A passion for Christian Dior and our collections

Additional information

Available to work Full-Time, 40 hours per week with Monday to Sunday flexibility