Barista

Descripción del puesto:

Operational:
· To be familiar with all food and beverage items on the outlet menu.
· To prepare and serve beverages according to the standard required.
· To set up, stock, clean and maintain the bar and beverage preparation area.
· To prepare the outlet for operation, including mise-en-place, setting and resetting tables, light cleaning and other assigned tasks.
· To take food and beverage orders from guests, up selling wherever possible.
· To follow standard recipes and minimise waste to help ensure that the outlet's beverage cost is in line with budget.
· To be flexible wherever possible in meeting special requests from guests for specific beverage preparation methods and ingredients.
· To order beverage ingredients based on outlet par stocks and as prescribed by the Outlet Manager.
· To utilise the outlet point-of-sales system as prescribed.
· To ensure that all sales are properly recorded, following prescribed procedures for ordering, voiding or correcting items.
· To complete opening and closing duties as assigned.
· To follow presentation guidelines as established by the Outlet Manager.
· To maintain the assigned station / section in a clean and orderly manner at all times.
· To ensure that all company minimum brand standards are implemented, and that optional brand standards are implemented where appropriate.
· To work in a supportive and flexible manner with other employees and other departments.
· To treat all operating equipment and supplies carefully to minimise damage and reduce wastage.
· To assist in inventory-taking as required.
· To assist in resolving the discrepancy in beverage inventory.

Customer Service:
· To ensure the minimum benchmark scores of the Consumer Audit and Hyatt Guest Satisfaction (Maritz) survey are achieved.
· Implement action plans as directed to constantly improve the results of the Consumer Audit and Hyatt Guest Satisfaction survey Year on Year.
· To deliver the brand promise and provide exceptional, friendly, courteous and professional guest service at all times.
· To serve food and beverages to guests, according to the established standards of performance and service sequence established for the outlet.
· To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

Personal:
· Align all day-to-day functioning of the department / division consistent with Hyatt's Global Privacy Policy.
· Attends and contributes to all training sessions and meetings as required.
· Supports the reinforcement of Hyatt's Values