Customer Service Specialist (maternity leave cover)

Descripción del puesto:

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life
Join Medtronic and help make a meaningful impact on patients' lives every day. As a Customer Service Specialist, you will play a key role in ensuring that life-changing medical technologies reach healthcare providers and patients efficiently and accurately. This is an exciting opportunity to join a global healthcare leader and work in a dynamic, collaborative environment where customer experience, operational excellence, and continuous improvement are at the heart of everything we do. If you are passionate about solving problems, building strong customer relationships, and contributing to a purpose-driven organization, this role offers an excellent opportunity to develop your skills, grow your career, and make a meaningful difference.

This position is based in Bucharest, Romania, and reports directly to the Customer Service Supervisor within the EMEA RLM Customer Care & Order Operations organization. You will work closely with colleagues across Customer Care, Sales, Supply Chain, Logistics, Finance, and Regulatory Affairs, gaining exposure to end-to-end order-to-cash processes in an international environment. The role follows a hybrid working model, offering flexibility while supporting collaboration and development. Offered as a maternity leave replacement, the position is available on a fixed-term contract for up to two years. Travel requirements are minimal. In return, you will have the opportunity to develop cross-functional expertise, expand your professional network, and build a strong foundation for future career growth within Medtronic.

Responsibilities may include the following and other duties may be assigned:
* Process and manage customer orders in SAP and related systems, ensuring accuracy and compliance with established procedures
* Serve as the primary point of contact for customers, providing timely support and updates related to orders, deliveries, returns, and credits
* Monitor and manage the order lifecycle from order entry through delivery, proactively resolving issues and coordinating escalations when needed
* Collaborate closely with Sales, Supply Chain, Logistics, Finance, Regulatory Affairs, Quality, and other stakeholders to ensure seamless customer service and order fulfillment
* Maintain accurate customer and transactional data while ensuring compliance with company policies, quality standards, internal controls, and regulatory requirements
* Support continuous improvement initiatives by identifying process inefficiencies and participating in automation, standardization, and digital transformation projects

Required Knowledge and Experience:
* Bachelor's degree or equivalent professional experience.
* Experience in Customer Service, Order Management, Supply Chain, or a related field.
* Fluency in Romanian and English (written and spoken).
* Strong knowledge of Microsoft Office applications.
* Strong organizational and problem-solving skills.
* Ability to manage multiple priorities in a fast-paced environment.

Candidates with experience using SAP or other ERP systems, working within shared services or multinational organizations, and familiarity with healthcare, medical devices, or other regulated industries will be particularly well suited for this role.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Romania: 108,000.00 RON - 162,000.00 RON |
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP)