Account Manager (f/m/x)

Descripción del puesto:

Account Manager (f/m/x)

Job ID:
Full/Part-Time: Full-time

Regular/Temporary: Regular
Listed: 2026-02-26

Location: Geneva

Position Overview

For over 150 years, our commitment to serving clients as their trusted Global Hausbank has been rooted in the expertise, passion, and dedication of our people. Across more than 60 countries and over 150 nationalities, our teams work together to help clients navigate an increasingly dynamic financial landscape. Whether supporting clients in Wealth Management, the Corporate Bank, the Private Bank or the Investment Bank, we strive to build lasting relationships, deliver exceptional operational excellence, and uphold the highest standards of risk management and compliance.

Within this global framework, the Account Manager plays a pivotal role in ensuring that every client receives seamless, accurate, and high-quality service across all operational and account-related activities. As a central coordination point between Relationship Managers (RMs), Investment Advisors (IAs), internal stakeholders, and clients, the Account Manager ensures efficiency, control, and exceptional client experience. The role requires strong organizational capabilities, attention to detail, sound risk awareness, and a deep commitment to service quality.

The Account Manager contributes meaningfully to the stability and growth of client relationships by ensuring operational accuracy, maintaining robust documentation and compliance processes, and proactively identifying opportunities to improve workflows and deliver client value. This role is essential to supporting the bank's governance frameworks, ensuring adherence to regulatory obligations, and maintaining the high service standards expected of our Wealth Management franchise.

Responsibilities

* Act as the primary contact for all operational and account-related matters, ensuring clear and timely communication between clients, RMs, IAs, and internal teams.
* Manage daily account operations including cash balance reviews, maturity monitoring, loan and deposit placements, and payment approvals.
* Support credit-related work such as reviewing expiring credit limits, handling renewals, executing new financings or disbursements, and managing shortfalls or margin calls.
* Process core transactions such as payments, cash and securities transfers, DVPs, FX orders, and account blocking/unblocking.
* Prepare client-related documentation including monthly statements, tax statements, meeting materials, reference letters, and other ad-hoc outputs required to support the client experience.
* Maintain accurate and compliant documentation for all client accounts, support remediation activities, and ensure account restrictions are addressed and resolved.
* Assist with KYC activities by conducting ID&V, gathering updated documents, collecting corroborations, and responding to queries relating to client structures, activities, SOW, and transactional patterns.
* Support onboarding of new client accounts by coordinating required information and assisting CLM in preparing necessary opening documentation.
* Perform AML monitoring of incoming and outgoing payments, escalate relevant alerts, and support AFC with additional transaction-related inquiries.
* Administer pricing processes by submitting overdraft interest pricing requests, validating fee or rate implementations, supporting special pricing requests, and ensuring proper system codification.
* Ensure that all account management activities comply with internal policies, regulatory frameworks, and applicable cross-border requirements, escalating risks or anomalies as needed.
* Address discrepancies in regulatory reporting-such as suitability deviations, AML hits, transaction list issues, MiFID requirements-and collaborate with regional partners to resolve them.
* Monitor Managed Exit and Workout accounts, contributing to de-risking efforts and focusing attention on high-risk or low-balance accounts requiring oversight.
* Deliver high-quality, proactive, and client-focused service by anticipating client needs, maintaining transparent communication, and ensuring consistency across all touchpoints.
* Collaborate closely with internal partners such as SET, CLM, AFC, and Risk to ensure smooth onboarding, timely periodic reviews, accurate fee implementation, and effective issue resolution.
* Represent Relationship Managers during absences or business travel, ensuring uninterrupted client support and timely execution of critical tasks.
* Monitor daily maturity lists to identify available liquidity for potential investment opportunities and promptly inform RMs and IAs.
* Support team engagement efforts by encouraging participation in People/Pulse Surveys, helping communicate survey results, and contributing to follow-up actions aimed at improving team culture and satisfaction.

Skills

* University-level degree in business, economics, finance, or related field.
* Experience in wealth management account management, operations, client support, or credit-related roles.
* Strong understanding of banking processes, financial instruments, operational workflows, and documentation requirements.
* Excellent analytical, organizational, and communication skills with the ability to manage priorities and maintain accuracy under pressure.
* Strong risk awareness and ability to identify issues early, propose solutions, and ensure timely escalation where needed.
* Proactive mindset, strong sense of ownership, and commitment to delivering high-quality service.
* Fluent in English; additional languages (French, German, Italian) considered an advantage.
* Proficient in MS Office and able to work confidently with multiple internal systems.
* Able to work independently while fostering effective collaboration across teams in different locations.

Well-being & Benefits
* Emotionally and mentally balanced:
We support you in maintaining good mental health. Benefit from initiatives such as training events, counseling and support in difficult life situations and a culture where you can openly speak about mental health. Reach out to our Mental Health First Aiders.
* Physically thriving:
We support you managing your physical health by taking appropriate preventive measures and providing a workplace that helps you thrive. We offer an in-house gym, standing desks, medical check-ups and promote healthier ways of working.
* Socially connected:
We strongly believe in collaboration, inclusion and feeling connected to open up new perspectives and strengthen our self-confidence and well-being. Our local benefits vary from different types of leave, sports groups to engage with colleagues while keeping physically active and a hybrid working model.
* Financially secure:
We support you to meet personal financial goals during your active career and for the future.
Thus, we offer two pension contribution plans, a worldwide accident insurance, private insurance discounts, special conditions as a Deutsche Bank employee with several retail banks in Luxembourg, public transportation reimbursement, lunch voucher scheme, company car participation, as well as a Corporate Benefits platform.
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment