Store Manager

Descripción del puesto:

Store Manager

Position Location: St. Gallen

Be a part of a revolutionary change!
At PMI, we're transforming our business to deliver a smoke-free future. This transformation creates exciting opportunities for people who want to innovate, grow, and make a real impact.
Your day-to-day
As a Store Manager, you will ensure the smooth operation of the boutique while delivering a premium consumer experience. You will lead IQOS Experts, oversee daily activities, maintain operational excellence, and support business performance.
More specifically, you will:
* Lead and support IQOS Experts to deliver exceptional service.
* Promote a consumer-first culture through consultations, troubleshooting, post-purchase support, and clienteling.
* Manage daily boutique operations, including stock, store presentation, product availability, POS activities, and retail processes.
* Act as the main escalation point for consumer and team-related issues.
* Maintain a welcoming environment aligned with brand standards.
* Ensure compliance with company policies and operational requirements.
* Identify opportunities to improve efficiency and consumer experience.
* Support onboarding, coaching, and development of IQOS Experts.
* Act as Sr Store Manager when required.
* Support the implementation of the "Delight the Consumer" strategy.
* Collaborate with internal stakeholders to ensure effective store operations.
Who we're looking for
You are a service-oriented leader with experience in a consumer-facing environment. You enjoy developing people, solving challenges, and delivering outstanding consumer experiences while maintaining high operational standards.
Requirements
* Experience in retail, hospitality, or another service-oriented environment.
* Experience leading or coordinating teams.
* Knowledge of retail operations, inventory management, and POS systems.
* Experience handling and resolving consumer concerns.
* Comfortable using digital tools and retail technologies.
* Fluency in German and English; additional languages are a plus.
Key competencies
* Strong consumer focus and passion for service.
* Excellent communication and interpersonal skills.
* Empathy, emotional intelligence, and professionalism.
* Ability to manage multiple priorities in a fast-paced environment.
* Relationship-building and teamwork skills.
* Leadership, coaching, and ownership mindset.
* Resilience, adaptability, and a positive attitude.
What we offer
At PMI, you will:
* Shape your future through meaningful work and career opportunities.
* Be part of an inclusive and diverse culture where every contribution matters.
* Develop your skills within a global organization.
* Help deliver our promise of a smoke-free future.
PMI is an Equal Opportunity Employer.

Position Location: St. Gallen

Be a part of a revolutionary change!
At PMI, we're transforming our business to deliver a smoke-free future. This transformation creates exciting opportunities for people who want to innovate, grow, and make a real impact.
Your day-to-day
As a Store Manager, you will ensure the smooth operation of the boutique while delivering a premium consumer experience. You will lead IQOS Experts, oversee daily activities, maintain operational excellence, and support business performance.
More specifically, you will:
* Lead and support IQOS Experts to deliver exceptional service.
* Promote a consumer-first culture through consultations, troubleshooting, post-purchase support, and clienteling.
* Manage daily boutique operations, including stock, store presentation, product availability, POS activities, and retail processes.
* Act as the main escalation point for consumer and team-related issues.
* Maintain a welcoming environment aligned with brand standards.
* Ensure compliance with company policies and operational requirements.
* Identify opportunities to improve efficiency and consumer experience.
* Support onboarding, coaching, and development of IQOS Experts.
* Act as Sr Store Manager when required.
* Support the implementation of the "Delight the Consumer" strategy.
* Collaborate with internal stakeholders to ensure effective store operations.
Who we're looking for
You are a service-oriented leader with experience in a consumer-facing environment. You enjoy developing people, solving challenges, and delivering outstanding consumer experiences while maintaining high operational standards.
Requirements
* Experience in retail, hospitality, or another service-oriented environment.
* Experience leading or coordinating teams.
* Knowledge of retail operations, inventory management, and POS systems.
* Experience handling and resolving consumer concerns.
* Comfortable using digital tools and retail technologies.
* Fluency in German and English; additional languages are a plus.
Key competencies
* Strong consumer focus and passion for service.
* Excellent communication and interpersonal skills.
* Empathy, emotional intelligence, and professionalism.
* Ability to manage multiple priorities in a fast-paced environment.
* Relationship-building and teamwork skills.
* Leadership, coaching, and ownership mindset.
* Resilience, adaptability, and a positive attitude.
What we offer
At PMI, you will:
* Shape your future through meaningful work and career opportunities.
* Be part of an inclusive and diverse culture where every contribution matters.
* Develop your skills within a global organization.
* Help deliver our promise of a smoke-free future.
PMI is an Equal Opportunity Employer